Implementation Manager

Summary

Join WizCommerce, a revolutionary B2B commerce platform, as an Implementation Manager for the USA market. This role is ideal for recent graduates or candidates with 0-2 years of experience who are looking to kickstart their careers in customer success and implementation management.

Requirements

• Bachelor's degree in Business, Marketing, or a related field
• 0-2 years of experience in customer success, client Implementation, or a related role
• Should be comfortable with US Shift Hours
• Basic level of MS Office understanding
• Excellent communication in English (Verbal and Written) and interpersonal skills, with the ability to build rapport and establish trust with clients
• Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously
• Proactive attitude and a willingness to take initiative in a fast-paced and dynamic environment
• Passion for delivering exceptional customer experiences and driving customer success

Responsibilities

• Understand the client’s requirements and lay out the implementation plan
• Manage the end-to-end implementation process for new clients from initial contact to successful handover
• Serve as the main point of contact for clients during the implementation process, providing guidance, support, and troubleshooting as needed
• Collaborate with cross-functional teams including sales, product, and internal support to ensure seamless implementation experiences
• Understand the internal tools and pick the implementation tasks proactively to expedite the process
• Conduct training sessions and product demonstrations for clients to ensure they are fully equipped to use our solutions effectively
• Gather feedback from clients during the implementation process and communicate insights to internal teams for continuous improvements
• Develop and maintain Implementation documentation, training materials, and resources to support client implementation activities
• Track and report on key Implementation metrics and KPIs to measure success and identify areas for improvement