Implementation Manager

Summary

Join Rad AI, a leading healthcare AI company, and become our Implementation Manager. You will lead complex software implementation projects, ensuring successful product delivery to radiology practices and health systems. This role involves managing project timelines, coordinating cross-functional teams, and serving as the primary client contact. You will also track feature requests, monitor project health, and proactively identify risks. The ideal candidate possesses strong project management skills, excellent communication abilities, and experience in a healthcare/healthcare IT environment. Rad AI offers a variety of benefits for US-based full-time roles, including comprehensive insurance, 401(k), flexible PTO, and location flexibility.

Requirements

• At least 2 plus years of relevant project management, implementation management, technical project management, or similar client-facing experience, preferably within a healthcare/healthcare IT environment
• Strong project planning and execution skills, including timeline, scope, and risk management
• Excellent people/relationship management and communication skills, with the ability to hold others accountable
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast-paced, ever-changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals
• Proficiency with project management tools

Responsibilities

• Work independently to plan, monitor, and manage multiple complex customer-facing projects
• Lead the end-to-end delivery of Rad AI’s products to radiology practices and health systems, from kick-off to go-live and transition to support
• Facilitate Discovery sessions to understand client workflows, requirements, and success criteria
• Develop detailed project plans, including timelines, milestones, and resource needs
• Coordinate cross-functional teams, including Product, Engineering, and Integration resources, to meet project objectives and deadlines
• Serve as the primary client-facing contact throughout the implementation
• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders
• Track and manage feature requests, ensuring clear communication, documentation, and prioritization
• Monitor project health, proactively identify risks, and escalate blockers, as needed
• Issue resolution and mitigation strategies based on data-driven decision making
• Conduct weekly status meetings with internal and external stakeholders
• Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback
• Provide ongoing updates to leadership throughout the project, via dashboards and reports
• Partner with cross-functional teams, including Support and Client Success, to ensure customers are prepared for go-live and long-term success
• Suggest process improvements and help with maintaining onboarding templates, documentation, and best practices
• Contribute to building a world-class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Preferred Qualifications

• Bachelor’s degree or above
• Prior experience or familiarity with radiology workflows and/or radiology-specific healthcare IT
• Growth stage scale startup experience
• Prior professional consulting or healthcare software implementation experience
• Prior experience or familiarity with radiology workflows
• Prior experience or familiarity with HL7, FHIR, and EHRs

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 Paid Company Holidays
• Location Flexibility (Remote-first company!)
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend