Implementation Manager

Summary

Join Rad AI, a leading healthcare AI company, as an Implementation Manager. You will lead the deployment of our award-winning software to radiology practices and health systems, ensuring smooth onboarding and exceeding customer expectations. This role requires strong project management, organizational, and communication skills, along with experience in software implementation, preferably within healthcare. You will work independently and collaboratively with various teams to define project plans, manage timelines, resolve issues, and build strong customer relationships. Rad AI offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, flexible work arrangements, and more. We are a fast-paced, high-growth company with a mission-driven culture.

Requirements

• At least 2 plus years of relevant project management, implementation management, technical project management, or similar client facing experience, preferably within a healthcare / healthcare IT environment
• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation
• Excellent people/relationship management, coaching, and communication skills with the ability to hold others accountable
• Practical working knowledge of SaaS solutions, implementations, and technical concepts
• Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment
• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals

Responsibilities

• Lead the deployment of Rad AI’s products to radiology practices and health systems
• Ensure a smooth onboarding process by managing project timelines, dependencies, and communications with executive, clinical, and IT stakeholders
• Works independently to plan, monitor, and manage complex customer facing projects
• Define project plans tailored to each customer’s unique needs, resources, organizational structure, and desired business outcomes
• Issue resolution and mitigation strategies based on data-driven decision making
• Understand customer workflows and gather requirements through interviews and workshops with key stakeholders
• Build partnerships with customer counterparts
• Ensure milestones and deliverables are met on time and of high quality
• Perform risk management and implement measures to correct
• Create and distribute pertinent information and status reports to management and customer
• Lead customer and internal calls
• Collaborate and coordinate with Rad AI’s product, engineering, and customer success teams for project goal setting, data integration, testing, and product feedback
• Build and maintain onboarding templates, documentation, and best practices
• Contribute to building a world class implementation organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

Preferred Qualifications

• Bachelor’s degree or above
• Prior experience or familiarity with radiology workflows and/or radiology specific healthcare IT
• Growth stage scale startup experience
• Prior professional consulting or healthcare software implementation experience
• Prior experience or familiarity with radiology workflows
• Prior experience or familiarity with HL7, FHIR, and EHRs

Benefits

• Comprehensive Medical, Dental, Vision & Life insurance
• HSA (with employer match), FSA, & DCFSA
• 401(k)
• 11 paid company holidays
• Location-flexibility (remote-first company!)
• Flexible PTO policy
• Annual company-wide offsite
• Periodic team offsites
• Annual equipment stipend