Implementation Manager

Summary

Join Sirona Medical as an Implementation Manager and play a pivotal role in ensuring customer success by driving the seamless execution and implementation of our innovative radiology solutions. You will serve as the main point of contact for clients, developing and executing strategic project plans, collaborating with cross-functional teams, and anticipating project risks. This integral position requires a proven track record in managing large-scale projects in healthcare technology, a deep understanding of radiology, and extensive experience in stakeholder management. Sirona Medical offers a dynamic role with growth opportunities, competitive benefits, and a flexible work environment.

Requirements

• A proven track record of successfully managing large-scale projects (5+ years), with a primary focus on healthcare technology implementation
• An in-depth understanding of the radiology field and a keen awareness of the unique challenges associated with implementing technology solutions in this domain
• Extensive experience in stakeholder management, with the ability to navigate and influence at all levels (executive, end user, etc.)
• Strong problem-solving skills, with the capacity to think strategically and make data-driven decisions

Responsibilities

• Serve as the main point of contact for the successful implementation of our radiology solutions in practices of all sizes, guiding the process from contract execution to Go Live and stabilization
• Develop and execute strategic project plans that serve as not just milestones but gateways to client satisfaction and enduring partnerships
• Collaborate effectively with cross-functional teams, including Sales, Product Development, Customer Support, and Integrations, to ensure a seamless integration process and uphold client satisfaction
• Anticipate and adeptly navigate potential project risks, proactively identifying challenges and presenting creative solutions
• Conduct regular status meetings with clients and internal teams, providing clear and concise updates on project progress
• Establish and nurture strong relationships with key client stakeholders, serving as the primary point of contact throughout the implementation process
• Coordinate the product release process as it pertains to client stakeholders, ensuring timely and high-quality solution releases that meet end users’ needs

Preferred Qualifications

• PMP certification
• Previous experience with PACS implementations is highly preferred
• Previous experience in a startup or fast-paced environment is highly preferred

Benefits

• Stock Options
• Unlimited PTO
• Medical, dental, vision insurance
• Life insurance
• Maternity and Paternity Leave
• 401K matching
• Apple equipment
• Sponsorship for conferences, continuing education, etc
• Dynamic role–technological innovation is at the core of our business
• Growth and learning opportunities from a startup environment include working closely with an international team of scientists, engineers, platform architects, programmers and professionals