Implementation Manager

Summary

Join SmithRx, a rapidly growing Health-Tech company, as an Implementation Manager on the Customer Success team. You will be the primary client contact during implementation, conducting impact analyses, documenting requirements, and creating project plans. Collaborate with internal and external stakeholders to ensure timely project completion and successful go-lives. Provide go-live support, facilitate post-implementation reviews, mentor team members, and support high-profile clients. This role demands strong communication, problem-solving, and adaptability within a fast-paced environment. The position requires a Bachelor's degree or equivalent experience, 5-8 years of relevant experience, and strong communication skills. SmithRx offers a comprehensive benefits package.

Requirements

• Bachelor's degree or equivalent work experience required
• 5-8 years of work related experience required
• Microsoft Office literacy
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

Responsibilities

• Be the primary face to the client during the implementation process
• Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
• Monitor progress using weekly status reporting formats
• Assist with escalated client issues, member issues, project issues, etc
• Provide go-live support
• Facilitate internal Post Implementation Review meetings
• Provide mentoring and support to other team members
• Support high-volume, high-profile clients (Superbrokers, 340B, etc.)
• Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
• Participate in ad-hoc project requests

Preferred Qualifications

• Healthcare and/or pharmacy experience strongly preferred
• Salesforce experience preferred

Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• 12 Paid Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities