Standard Metrics is hiring a
Implementation Manager

Summary

Join our team at Standard Metrics, a leading automated financial collaboration platform, and contribute to building out our Deployment team. As a trusted advisor for top venture capital firms and startups, you will onboard and train new customers, ensuring their success. With a passion for technology, startups, and entrepreneurship, you will lead multiple projects, partner with teams, and maintain accurate documentation.

Requirements

• 3+ years of relevant experience in a customer-facing role, ideally within financial services, enterprise B2B SaaS, consulting, or related field
• Experience in project management and stakeholder management
• Ability to manage and prioritize multiple projects running in parallel
• Outstanding communication, organizational, and time management skills
• Ability to prioritize and context-switch effectively to complete simultaneous projects while seeing each through to the finish line

Responsibilities

• Serve as the project lead for customers during the deployment process by building strong relationships with key stakeholders
• Collaborate with customers to understand their unique business needs and translate them into clear project requirements and objectives
• Lead multiple projects by prioritizing and managing conflicts of schedules and resources
• Partner with Sales, Customer Success, and Data teams to ensure seamless hand-offs
• Advise on best practices and lead customer training sessions throughout the project lifecycle
• Identify and resolve deployment related issues or escalations, working closely with the Customer Success team to find solutions and mitigate risks
• Maintain accurate and up-to-date documentation of deployment activities, milestones, and customer-specific configurations
• Continuously evaluate and enhance our deployment processes, identifying opportunities for increased efficiency and scalability

Benefits

• Health and dental insurance: We cover you and your family's medical/dental/vision insurance 100% in the USA. Internationally we match local health coverage for you and your family
• Flexible vacation: Take time off when you need it! We find most employees take 3-4 weeks in addition to holidays, but there are no firm rules. We trust our employees to know what's best for them
• Paid parental leave: 12 weeks of paid leave for all new parents in the USA. Internationally we match parental leave standards in your area