Implementation Manager

Summary

Join Stellic, a fast-growing startup, as an Implementation Consultant and play a pivotal role in delivering a unified, student-centric degree management platform to enterprise partners. Lead the implementation process for multiple projects simultaneously, ensuring on-budget delivery and exceeding internal success criteria. Provide exceptional onboarding experiences for partners, fostering strong relationships and high customer satisfaction. Serve as a key point of contact, building trust and delivering positive experiences. Train diverse stakeholders on the product, driving high adoption rates. Collaborate effectively with internal teams, including Sales, Integration, Product, and Marketing, to streamline project execution. This role demands a high level of operational excellence, problem-solving skills, and a commitment to achieving impactful results for students and stakeholders.

Requirements

• Implement Complex, Modular Product: You have experience working on the implementation of large and complex enterprise SaaS products
• Focus on Impact: You keep impact at the heart of each decision/action. You are extremely goal-oriented and know how to move the needle toward impact for students and stakeholders
• Operationally Excellent: You have experience simultaneously working on multiple implementations of enterprise projects
• Customer Empathy: You have deep empathy for stakeholders and you are motivated to make them achieve their goals
• Grit: You get stuff done with a “no matter what it takes” attitude
• Efficient: You think scrappy about resources like time and budget, and produce unbelievable returns given those constraints
• Problem Solving: You are able to be proactive and identify and work with others to mitigate/neutralize risks - both internally and externally
• Relationship Skills: You can successfully build relationships with different stakeholders, even those not on board with the project. You can understand the politics going behind the scenes in a large institution
• Communication Skills: You are an excellent written and verbal communicator and you never leave a meeting without making sure everyone is on the same page
• Data analysis: You can provide technical support and troubleshoot independently. You are comfortable with csv and excel spreadsheets
• Training: You can train diverse stakeholders on a complex product
• Documentation & Reporting: You can write succinct notes and share updates with relevant stakeholders
• Collaborative Player: You can have effective conversations with the sales, product, and marketing teams
• Culture-fit: You are a natural fit for Stellic Values: My Heart is in the Work
• Passionate about this role!

Responsibilities

• Enterprise Implementations: You will entirely lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria
• Partner Experience: You will give our partners an amazing onboarding experience, leading to a high Customer Satisfaction
• Relationship Management: You will be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you
• Trainer: Drive high adoption through training on our product across diverse roles (advisors, registrar)
• Collaboration: Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc. For larger Enterprise deliveries, you will work closely with Project Managers who would be in charge of timelines, project plans etc

Benefits

• Comprehensive health insurance, with Stellic covering 99% of your premium and 75% for dependents on our base plan
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns
• Compensation : $80,000 - $165,000 base salary, plus equity
• Flexible, outcome-based culture