Implementation Manager

Summary

Join Stellic's team as an Implementation Consultant and help deliver the implementation of a unified and student-centric degree management platform. As part of the Partner Success team, you will manage and lead implementation projects, provide an amazing onboarding experience for partners, build relationships, train diverse stakeholders, and collaborate with sales, product, and marketing teams.

Requirements

• Experience working on the implementation of large and complex enterprise SaaS products
• Keep impact at the heart of each decision/action. You are extremely goal-oriented and know how to move the needle toward impact for students and stakeholders
• Experience simultaneously working on multiple implementations of enterprise projects
• Deep empathy for stakeholders and you are motivated to make them achieve their goals
• Grit: You get shit done with a “no matter what it takes” attitude
• Think scrappy about resources like time and budget, and produce unbelievable returns given those constraints
• Be proactive and identify and work with others to mitigate/neutralize risks - both internally and externally
• Successfully build relationships with different stakeholders, even those not on board with the project. You can understand the politics going behind the scenes in a large institution
• Be an excellent written and verbal communicator and you never leave a meeting without making sure everyone is on the same page
• Provide technical support and troubleshoot independently. You are comfortable with csv and excel spreadsheets
• Train diverse stakeholders on a complex product
• Write succinct notes and share updates with relevant stakeholders
• Have effective conversations with the sales, product, and marketing teams

Responsibilities

• Manage and help deliver implementation projects which involve multiple teams at Stellic
• Lead the implementation process, from installation to validation, for an average of 6 simultaneous projects, on-budget while achieving our internal success criteria
• Give our partners an amazing onboarding experience, leading to a high Customer Satisfaction
• Be an effective point of contact for partners, gaining their trust and giving them a positive experience in working with you
• Drive high adoption through training on our product across diverse roles (advisors, registrar)
• Partner with Sales, Integration, Product, and Marketing to unblock their projects, providing them with contextual timelines, project plans, product accelerants, adoption communications, etc

Benefits

• $80,000-165,000 base salary, plus equity
• Medical, dental, vision, and life insurance
• 401K and commuter benefits
• Annual international retreats in some of the most beautiful cities & towns