Brightflag is hiring a
Implementation Manager

Summary

Join a fast-growing company in the legal tech space as an Implementation Manager, delivering technical software projects to enterprise customers and working cross-functionally with various teams.

Requirements

• 3-5 years' project management and software delivery experience with a demonstrated ability to deliver projects remotely, and across global customers
• Experience in a B2B SaaS software environment
• Knowledge of AP systems/APIs
• Experience working within customer success, implementation, support, technology or operational consulting roles
• Knowledge of waterfall and agile (Scrum) methodologies
• Understanding of data ETL and migration tasks
• Excellent communication skills, including external customer facing verbal, written, and presentation ability
• Strong time management and organisational skills, with the demonstrated ability to handle multiple projects and priorities simultaneously
• Strong risk and issue management skills, ability to anticipate risks and apply appropriate mitigation actions
• Strong working knowledge of Microsoft Office, Smartsheet, Jira or similar tools within project management
• Ability to create and maintain detailed project plans
• Ability to meet tight deadlines and an aptitude to thrive under pressure
• Solid technical background, with understanding or hands-on experience in software delivery and web technologies
• Highly self-motivated, with a penchant for continuous, independent improvement under remote working conditions

Responsibilities

• Execute customer implementations of varying complexity
• Working in collaboration with customers to understand their business and technical requirements, and establishing business outcomes
• Capture and detail customer requirements using requirement gathering templates in order to establish the full scope of the implementation
• Work with internal resources to configure the Brightflag platform according to project scope and customer requirements
• Develop a data migration strategy and coordinate with Brightflag Data Migration Specialist to ensure its successful execution
• Conduct user training and customer vendor onboarding
• Collaborate with our Engineering team on custom feature requests and API integrations with customer systems
• Manage and prioritise the delivery and execution of multiple implementations to a project plan and communicate project progress through regular status reports to both internal and external stakeholders
• Manage risk and issue escalation for the project
• Collaborate with the assigned Customer Success Manager to identify the key success factors for a successful implementation
• Develop scope definition and indicative project plan during the Pre-sales process
• Gather feedback from post-implementation surveys, and work with Professional Services Leaders and other internal stakeholders to continually improve our delivery methodology
• Ensure the customer will be a positive reference to other customers/prospects

Preferred Qualifications

• PMP or CAPM certification
• Domain knowledge or expertise in legal management / legal operations

Benefits

• Competitive salary range $100,000 - $110,000
• Share options
• 20 days holidays + 4 annual reset days (1 each quarter)
• Comprehensive health insurance
• Learning subsidy annually, to spend as you wish, plus study and examination leave where applicable
• Hybrid work locations (mix of office and home) and work patterns so you can balance life and home with life at work
• Our ‘bookworm’ program also enables you to order a book a month...on us!
• Wellbeing program & mental health supports
• Home office set-up supports