Implementation Manager

Summary

Join our team as an Implementation Manager to lead the onboarding and implementation of Supermove's software platform for large moving companies, utilizing your project management skills and experience in Vertical SaaS.

Requirements

• You have at least 2-4+ years of experience as an Implementation Manager (leading account implementation processes in the software or technology area, strongly preferred if coming from Vertical SaaS)
• 2-3 years if you have several strong internships and work experience at Series A-C companies + good school
• You have been a primary owner of a large implementation and know what it takes to make SMB customer successful

Responsibilities

• Skillfully project manage a portfolio of ~20 customer accounts that have recently signed up for Supermove and are ready to deploy
• Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step
• Coordinate cross-functionally by regularly updating a public and internal project plan for each customer
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end

Benefits

OTE $30,000 USD / Year