Implementation Manager

Summary

Join Trunk Tools, a leading AI company revolutionizing the construction industry, as an Implementation Manager. You will manage a portfolio of projects, supporting senior managers on complex initiatives, tracking deliverables, and identifying risks. Collaborate with internal teams and clients to ensure alignment on deliverables, maintain project timelines, and deliver a smooth customer onboarding experience. Execute established implementation processes, contribute to process improvements, and collaborate on documentation. Communicate customer feedback and maintain key implementation metrics. Support outreach initiatives and collaborate on standardizing processes. This role requires 2-4 years of experience in implementation, project management, or customer-facing roles, strong interpersonal skills, and the ability to communicate effectively with technical and non-technical audiences. The ideal candidate is a collaborative team member, proactive, and willing to learn.

Requirements

• 2–4 years of experience in implementation, project management, or customer-facing delivery roles
• Familiarity with managing customer projects and/or working within cross-functional implementation teams
• Strong interpersonal skills and the ability to communicate effectively with both technical and non-technical audiences
• Comfortable communicating with managers and power users, with support when engaging executive stakeholders
• A collaborative team member who thrives in environments with clearly defined goals and processes
• Able to take initiative and prioritize tasks with moderate supervision
• Demonstrates a proactive mindset and willingness to learn and grow through hands-on experience
• Shares the company’s values of empathy, continuous improvement, and innovation in technology for the built world
• Must reside in a US time zone (continental US only)

Responsibilities

• Manage a smaller portfolio of projects or support senior managers on complex initiatives, assisting in tracking deliverables and identifying risks early
• Support project escalation processes by gathering context and facilitating communication to relevant stakeholders
• Coordinate across internal teams and clients to ensure consistent alignment and clarity on deliverables
• Assist in maintaining and updating project timelines to ensure tasks are completed on schedule
• Partner closely with Sales, Product, and Ops teams to deliver a smooth customer onboarding experience
• Execute established implementation and delivery processes and contribute suggestions for minor improvements or refinements
• Collaborate on the development and maintenance of internal and client-facing documentation, especially around product usage and known limitations
• Communicate customer feedback to Sales and Product for improved onboarding and training processes
• Help maintain key implementation metrics by ensuring data is consistently entered and reported accurately
• Participate in post go-live activities such as check-ins and usage analysis in collaboration with senior team members
• Support outreach and engagement initiatives including webinars and virtual events, with guidance from the team
• Collaborate with senior Implementation Managers and leadership on standardizing processes and capturing Voice of the Customer insights

Preferred Qualifications

Interest in construction, real estate, or adjacent industries is a plus

Benefits

• A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters
• Competitive salary and stock option equity packages
• 3 Medical Plans to choose from including 100% covered option. Plus Dental and Vision Insurance!
• Learning & Growth stipend
• Flexible long-term work options (remote and hybrid)
• Free lunch provided in the office in NYC - you’ll never go hungry with us!
• Unlimited PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation
• IRL / In-Person retreats throughout the year