Implementation Manager

Summary

Join Vesta, a next-generation mortgage system company, as an early implementation manager. You will lead end-to-end implementation projects, working closely with clients from sales handoff to post-go-live support. This role requires managing multiple stakeholders, critical timelines, and ensuring customer success. You will become a Vesta product expert, collaborating with cross-functional teams, and developing project documentation. Strong customer relationship building and a willingness to learn the mortgage ecosystem are crucial. Vesta offers competitive salary and equity, robust benefits, and a remote-first culture.

Requirements

• Experience navigating large-scale projects involving various executive, business, and technical stakeholders
• Experience juggling several different workstreams simultaneously
• Understanding of how software is deployed within mature enterprise organizations
• Ability to combine understanding of software deployment with tight project planning and execution
• Deep customer focus, empathy, and comfort advocating for both customer and company needs
• Willingness to say 'no' when necessary to achieve the right outcome

Responsibilities

• Lead end-to-end implementation projects with clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, ensuring the foundation for customers' ongoing success
• Become a Vesta product expert, understanding how the product supports customer needs, overseeing configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle
• Collaborate with cross-functional teams (sales, product, design, and engineering) to ensure the delivery of right expectations, solutions, and development velocity for clients
• Develop and maintain project documentation (project plans, status reports, etc.) to help internal and external teams assess progress, next steps, and mitigate potential risks and issues
• Build strong relationships with customer stakeholders, acting as a trusted advisor and single point of contact for all implementation-related work

Preferred Qualifications

Understanding of every nuance of the mortgage industry (not required, but a high degree of curiosity and willingness to understand the mortgage ecosystem is necessary)

Benefits

• Competitive salary and equity
• Robust medical, vision, & dental coverage (~100% of employee premiums are covered)
• 401(K) plan offering
• Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)
• Remote-first culture with a hub in San Francisco
• Generous Work-From-Anywhere & Wellness Benefits
• Monthly Doordash benefits
• Open & encouraged flexible time off
• Company offsites to get to know the team!