Implementation Program Manager

Summary

Join Indeavor as a driven Implementation Program Manager to coordinate internal and external efforts for successful customer solution delivery. You will define project scope, establish program strategy, ensure on-time and on-budget deployments, and provide support to project teams. This role requires a self-motivated, organized, and articulate leader who thrives in a fast-paced environment. Key responsibilities include overseeing site implementations, managing resources, tracking financials, reporting status, driving customer adoption, and managing expectations. The ideal candidate possesses strong organizational skills, thrives in customer-facing settings, and is confident and relentless in process improvement. Indeavor offers a competitive salary, comprehensive health coverage, 401k, opportunities for travel, unlimited vacation, remote work options, and a modern, dog-friendly office environment.

Responsibilities

• Operate at a program level planning role, overseeing all site implementations, with ultimate accountability over SOW execution and strategy development based on established best practices and customers' unique needs
• Drive delivery of workforce management solutions for enterprise customers using the Indeavor suite of products
• Align with company and program leadership to define Statements of Work and project scoping documentation
• Manage internal & external resources throughout engagement period
• Maintain project financials through regular tracking of milestones
• Report program and project status to internal and external executive leadership & facilitate required escalations
• Drive customer adoption through design and delivery of organizational change management initiatives
• Understand complex scenarios and explain/drive resolution in a concise way
• Deliver efficiencies through business process re-engineering of core operating practices
• Manage customer expectations and communicate with key stakeholders at all levels of organizations

Preferred Qualifications

• Possess entrepreneurial spirit, drive and desire to develop within a high-growth company
• Excellent professional communication skills in verbal, written and presentation form
• Flexible, open-minded team player who enjoys working hard to achieve group goals and initiatives
• Experience as a project manager, consultant or business analyst supporting software deployments
• Comfortable with ambiguity and exceeding expectations across multiple workstreams
• Experience designing and delivering organizational change management programs
• Background in cloud-based software deployment or support
• Fluency in project management platforms and experience streamlining internal application use

Benefits

• Competitive salary, comprehensive health coverage and 401k
• Opportunity for customer-facing travel (up to 40%)
• Unlimited vacation policy and remote working opportunity