Implementation Scientist

Summary

Join the SOPHiA GENETICS Professional Services Team as an Implementation Scientist for Middle East, North Africa & APAC and contribute to improving outcomes for cancer and rare disease patients worldwide. You will be responsible for onboarding new customers onto the SOPHiA GENETICS platform and product ecosystem through the MaxCare Program methodology. This role involves project management, technical training, and customer support to ensure seamless integration and adoption of the genomic analysis platform. You will work cross-functionally with technical and sales colleagues, coordinate stakeholders, and drive customer satisfaction. The position requires a strong background in Genomics, Next-Generation Sequencing, and related fields, along with excellent communication and project management skills.

Requirements

• BSc, MSc or PhD in a relevant field such as Genetics, Molecular Biology, Oncology or similar
• Direct experience with Next-Generation Sequencing, library preparation, bioinformatics, and related consumables and products is critical
• You will be logical, process-focused, and detail-orientated, capable of building, defining and upholding MaxCare Program timelines

Responsibilities

• Partner with technical and Sales colleagues to understand customer requirements and draft a Statement of Work (SOW)
• Project manage all activities leading to successful execution of a MaxCare Implementation Program, including creation of schedules and timelines, defining sampling strategies and supporting customers through issue resolution
• Coordinate technical and executive stakeholders at all levels both internally and externally
• Provide all onboarding support & technical training throughout the customer-defined NGS workflow
• Drive customer satisfaction through first routine run, and support ongoing application training

Preferred Qualifications

Previous working knowledge in a Commercial Technical support role linked to Genomics, including Field Applications Scientist, Clinical Application Consultant, Technical Specialist/Advisor or Subject Matter Expert within a Clinical Diagnostics, Biotech or Medical environment is highly valuable, but not required

Benefits

• Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us
• Location: UAE - Field/Remote position with light travel
• Start Date: ASAP
• Contract: Full-Time