Hopper is hiring a
Implementation Specialist

Summary

The Implementation Specialist - Brazil is responsible for onboarding new hotel partners, collaborating with various teams, and delivering quantitative results in a fast-paced environment. The ideal candidate should be fluent in English and Portuguese, have strong organizational skills, and be able to work independently.

Requirements

• Located in Brazil (GMT-3 Time Zone)
• The ability to fluently speak both English and Portuguese
• Strong organizational skills with a tendency to prioritize tasks based on their importance to the company’s bottom line
• A self-starter with a ‘can-do’ attitude and enthusiasm to own their onboarding portfolio
• A proven ability to effectively communicate across a large portfolio of hotel partners, with the natural ability to build rapport with internal and external stakeholders
• Solid understanding of our onboarding processes and their impact on the property’s performance on the Hopper platform
• A natural curiosity and ability to ask questions or provide answers in team/group settings
• The ability to work with minimal guidance, be proactive, handle ambiguity and thrive in a dynamic environment where processes are continuously improving and pushing limits is everyday business

Responsibilities

• Support and onboard hotel partners through different connectivity systems and solutions
• Track onboarding status and hotel interactions within Salesforce
• Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding
• Deliver quantitative results based on onboarding quality and speed
• Take a proactive approach on problem solving when experiencing delays or ‘hiccups’ in the onboarding process
• Work closely with product management on ad-hoc projects/tasks

Preferred Qualifications

• Fluent in Spanish as well
• Experience with Salesforce or similar CRMs
• A background with online travel agencies, CRS providers and/or experience in the hotel industry
• Knowledge of SQL, Data Studio, Amplitude, or similar data visualization tools
• Experience reviewing XML logs and/or other formats of data output

Benefits

• Well-funded and proven startup with large ambitions, competitive salary
• Quarterly performance bonus
• Hopper will offer and cover 100% of employee premiums for private Major & Minor Medical insurances
• Hopper supplements Social Security coverage for liability benefits with Private insurance to cover you and your loved ones from Day 1
• Hopper provides employees with a tax-advantageous and secured savings vehicle and matches up to a percentage of employee contributions
• Please ask us about our very generous parental leave, much above industry standards!
• Unlimited PTO
• Flexdesk Access Pass AND Work-from-home stipend
• Carrot Cash travel stipend
• Hopper offers a monthly subsidy to pay for teleworking utilities
• An entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact