Keeper Security, Inc. is hiring a
Bilingual (French) Implementation Specialist

Summary

Keeper is hiring a Bilingual (French) Implementation Specialist for their B2B Support team. The role involves onboarding and adopting Keeper's products for clients, tailoring solutions to meet specific needs, offering technical support, gathering feedback, and managing multiple projects concurrently. The position is hybrid or fully remote, with the requirement of permanent residence in Ireland.

Requirements

• Minimum of 2+ years progressive experience in SaaS support and/or implementation
• Salesforce experience
• Experience with Google docs and MS-office tools
• Experience in SaaS deployment with security software experience preferred
• Proficiency in leading external client engagements
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team, across global regions and time zones
• Bilingual fluency, ability to write, read, and speak both English and French

Responsibilities

• Oversee the delivery of Keeper’s software for all clients including initial deployments of new customers and expansion deployments of existing customers
• Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience
• Offer continuous technical support to clients, adeptly troubleshooting issues and efficiently resolving any concerns as they arise
• Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation
• Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions
• Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope. Maintain consistent and transparent communication of project status and progress to internal stakeholders and clients, promptly addressing any arising issues or concerns

Preferred Qualifications

• Experience with project management tools such as Monday.com
• Bachelor's degree in finance, business administration (or a field related to project management) or equivalent work experience

Benefits

• Onsite lunches
• Private healthcare (no wait period)
• Pension contribution (no wait period)
• Sick Pay
• Bike-to-Work Scheme
• Above Market annual Bonuses