Hopper is hiring a
Implementation Specialist

Summary

The Implementation Specialist - Brazil is the main point of contact for new hotel contracts, responsible for onboarding and activating them while maintaining quality. The role requires strong organizational skills, effective communication, and a self-starter attitude. The ideal candidate should be located in Brazil, fluent in English and Portuguese, and have experience with Salesforce or similar CRMs.

Requirements

• Located in Brazil (GMT-3 Time Zone)
• The ability to fluently speak both English and Portuguese

Responsibilities

• Support and onboard hotel partners through different connectivity systems and solutions
• Track onboarding status and hotel interactions within Salesforce
• Collaborate with the Business Development, Market Management and Revenue Optimization teams on a daily basis for successful onboarding
• Deliver quantitative results based on onboarding quality and speed
• Take a proactive approach on problem solving when experiencing delays or ‘hiccups’ in the onboarding process
• Work closely with product management on ad-hoc projects/tasks

Preferred Qualifications

Fluent in Spanish as well

Benefits

• Well-funded and proven startup with large ambitions, competitive salary
• Quarterly performance bonus
• Hopper offers group medical and dental insurance to full-time employees
• Hopper offers life insurance with short term and long term disability coverage
• All employees and dependents have access to telemedicine services, anytime, anywhere
• Please ask us about our very generous parental leave, much above industry standards!
• Unlimited PTO
• Carrot Cash travel stipend
• Flexdesk Access Pass & Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact