Implementation Specialist

Summary

Join Ncontracts as a GRC Implementation Specialist and lead client transitions to our governance, risk, and compliance tools. You will be the primary client contact, analyzing needs, recommending solutions, and building strong relationships. Responsibilities include project management, training, and process improvement. This role requires experience in areas like business continuity or cybersecurity management, along with proven implementation and customer service skills. Ncontracts offers a fun, fast-paced environment with excellent benefits, including comprehensive health insurance, paid time off, retirement plan, and more.

Requirements

• Experience working in at least one of these areas: Business Continuity, Enterprise Risk Management, Internal Audit, Findings management, and/or Cybersecurity management roles required
• 2 years prior implementation, training, or customer service experience required
• Strong verbal and written communication skills a must

Responsibilities

• Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions with effective client service and change management
• As the primary client contact and product subject matter expert, analyze client needs, recommend solutions, and collaborate with leadership and support teams to address potential issues
• Build strong client relationships through clear expectations and trust. Ensure client requirements and objectives are well defined and understood by the project team
• Advise clients on best practices and necessary system/process changes to meet implementation goals
• Conduct training sessions via phone, web, or in person
• Maintain accurate project status in the management system, providing real-time updates and proactively mitigating risks
• Project manage implementations to ensure projects stay on task and are completed in a timely manner
• Work with sales partners to align client expectations and provide product expertise as needed
• Assist with training and mentoring new team members
• Continuously improve the implementation process, enhancing client experience, satisfaction, and retention. Recommend advancements in project management processes and methodologies

Preferred Qualifications

• Knowledge of Ncontracts’ solutions a plus
• Experience in managing projects via a project management system a plus

Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days