Technical Implementation Specialist

Summary

Join PocketHealth as a Technical Implementation Specialist and make a real difference in healthcare. You will be the technical expert, deploying and supporting our imaging solutions in hospitals and clinics across North America. Work directly with clinical and IT stakeholders to ensure seamless implementation. This critical role involves troubleshooting DICOM and HL7 workflows, optimizing customer environments, and developing technical documentation. You will act as a trusted advisor to clients on best practices in imaging interoperability and data security. Your work will directly impact patient care, making healthcare more accessible and efficient. PocketHealth offers a supportive and rewarding work environment with competitive benefits.

Requirements

• 3+ years of experience in a technical engineering or support role within the medical imaging, PACS, RIS, or healthcare IT space
• Deep knowledge of DICOM, HL7, and imaging informatics standards
• Experience with radiology workflows, modality configuration, and PACS troubleshooting
• Familiarity with healthcare environments and data privacy regulations (e.g., HIPAA, PHIPA)
• Strong analytical, communication, and customer-facing skills

Responsibilities

• Lead the technical implementation and configuration of imaging solutions for new customer sites, including PACS/RIS/EMR integrations
• Own the diagnosis and resolution of complex imaging workflow issues (e.g., DICOM conformance, image routing, study reconciliation)
• Collaborate with engineering, product, and support teams to improve product reliability, scalability, and usability
• Provide tier 2/3 support for imaging-related issues escalated from customer support
• Monitor and optimize customer environments using internal tools and logs; contribute to process automation where possible
• Develop and maintain technical documentation, implementation guides, and knowledge base articles
• Act as a trusted advisor to clients on best practices in imaging interoperability, data security, and clinical workflow optimization
• Participate in customer calls and project meetings to ensure technical alignment and high-quality delivery

Preferred Qualifications

• Experience with cloud-based imaging platforms, teleradiology, or interoperability tools (FHIR, IHE)
• Prior experience working with major PACS/RIS vendors (GE, Sectra, Philips, Change, etc.)
• Certifications in DICOM, HL7, CIIP, or other healthcare IT standards

Benefits

• Competitive salaries and benefits (stock options too!)
• Four weeks of paid time off
• Unlimited wellness days
• Extended mental health coverage