Implementation Specialist

Summary

Join Olo's Implementation Team as an experienced Implementation Specialist! You will lead projects, champion customer needs, and develop project plans. Collaborate with cross-functional teams and provide recommendations for process improvement. This role requires strong communication and project management skills, with 2+ years of relevant experience. Work remotely from anywhere in the U.S. or at Olo's NYC headquarters. Olo offers excellent benefits, including paid time off, health insurance, 401k match, remote-office stipend, and more. The salary range is $54,500 - $74,100 annually, plus incentive compensation.

Requirements

• 2+ years experience managing customer relationships, account management or relevant project management work
• Proven ability to demonstrate resourcefulness by effectively leveraging cross-functional peers and subject matter experts (SMEs) to address challenges and accomplish tasks, ensuring appropriate collaboration and engagement across teams
• Demonstrated track record of strong verbal and written communication to effectively drive key points across to a broad audience
• Ability to autonomously manage work and projects

Responsibilities

• Lead the execution of a portfolio of projects with varying levels of complexity to ensure successful outcomes
• Champion customer’s needs when working with multiple stakeholders on project execution
• Develop project plans based on contract scope and schedules, and monitor the full project lifecycle from start to finish
• Actively participate in resolving key project issues presented by customers and Implementation team members
• At times, provide recommendations on initiatives to improve deployment velocity in collaboration with Olo leadership and the Implementation Team
• Effectively partner with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication
• Assist customers with the identification and execution of their unique goals
• Adhere to project scoping and develop a relevant project plan
• Conduct frequent reviews to ensure all project deliverables are progressing to deliver on time
• Some travel may be required to support our customers in person

Preferred Qualifications

Experience with Asana, Jira, Salesforce, Google Suite and Zendesk

Benefits

• 20 days of paid time off
• 10 separate sick days
• 11 holidays, plus year-end closure
• Health, dental, and vision coverage for yourself and your family
• A 401k match
• Remote-office stipend
• Company equity
• A generous parental leave plan
• Volunteer time off
• Gift matching policy
• Remote work