Technical Implementation Specialist

Summary

Join Nextech as a Technical Implementation Specialist and conduct implementation activities using our standard methodology across our suite of solutions. You will provide advanced technical services and support, implementing technical features, investigating issues, solving problems creatively, and training clients and internal staff. This role demands compliance with relevant regulations like HIPAA and ERISA. Responsibilities include client training, administrative tasks, maintaining proficiency in Nextech software, responding to technical requests, ensuring client satisfaction, detailed documentation, and evaluating client hardware. The position requires a minimum of two years of experience supporting high-performance applications and a strong understanding of technical aspects of software. Nextech offers a competitive compensation package including a generous bonus structure, comprehensive healthcare, a wellness program, and other benefits.

Requirements

• 2 years of experience supporting high performance applications with a detailed understanding of technical aspects of the software
• Knowledge of HL7 standards
• Flexibility to work different shifts including on call weekend shifts
• Advanced technical skills, including basic computer/technology skills and proficient to excellent Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, Visio, and Word) experience
• Basic knowledge of SQL queries and able to write basic queries
• Proven/demonstrated ability to work independently as well as in a team environment, handle multiple demands and changing priorities and exhibit results with a high level of accuracy
• Excellent project management, analytical and problem-solving skills
• Excellent interpersonal skills
• Excellent written and verbal communication

Responsibilities

• Conduct client training, including the instruction of both clinical and non-clinical staff on the appropriate use of software applications
• Complete a variety of administrative tasks to keep customer, Project Manager, and Department Manager up to date on assigned implementation projects
• Maintain and grow a strong proficiency in all technical facets of Nextech software Solutions
• Answer in coming calls related to projects and tasks
• Reply to Technical Services requests in a timely fashion
• Maintain ongoing contact with assigned clients to ensure customer satisfaction
• Maintain detailed notes and document interface configurations for each project in Salesforce
• Create and maintain documentation and training to help drive success for the broader team and our customers
• Evaluate client hardware to ensure it meets Nextech requirements; make recommendations as necessary
• Carry out other duties as assigned based on business need

Preferred Qualifications

• Bachelor’s degree in related field
• Experience with Data Analytics Platform(s)
• Knowledge of or applicable experience in one of Nextech’s main medical specialties
• Intermediate to expert knowledge of SQL queries and able to write advanced queries
• Experience with System Performance Monitoring/Troubleshooting
• Knowledge of API Interfaces
• Experience with Web Services (Soap) and Rest connections

Benefits

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options