Implementation Specialist

Summary

Join Faria Education Group as an Implementation Specialist and be the primary point of contact for customers in the MEA region during the onboarding process for Atlas software. You will collaborate with the Solutions and Client Experience team to configure Atlas to meet each customer's unique needs. This role requires strong customer service skills, presentation abilities, problem-solving capabilities, and excellent communication skills. The ideal candidate will have 1-2 years of software implementation experience, preferably in the education sector, and be passionate about transforming teaching and learning. Arabic language skills are a plus. Faria offers competitive salary, generous annual leave, health and wellness benefits, professional development opportunities, and a friendly work environment.

Requirements

• Ability to provide amazing customer service by anticipating our customers' needs even before they know it
• Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
• A problem solver who can make inferences and be creative when troubleshooting
• Passionate and driven to succeed, always going beyond what’s expected
• Able and willing to travel onsite or to events when needed
• A team player who enjoys working collaboratively but with a significant amount of personal accountability
• An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
• Interested in the field of education and invested in transforming teaching and learning
• Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience

Responsibilities

• Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
• Show an in-depth knowledge of our products and their capabilities and how they would be used in a school’s process
• Review and confirm customization of products to facilitate clients’ processes
• Translate clients’ needs to technical needs and vice versa
• Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
• Keep current on industry changes in education and change management
• Transition client relationship seamlessly to the School Experience Manager after the implementation period
• Work with the broader Services & Support Team to identify the best possible approach to project completion
• Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools

Preferred Qualifications

Arabic language skills are beneficial

Benefits

• Competitive salary and opportunities for career development
• We support work/life balance and offer generous Annual leave and Public Holidays
• Faria encourages team members to lead healthy lifestyles and provides recurring monthly Health and Wellness benefits
• We encourage continued education, so we suggest ongoing professional development opportunities, and will help cover the cost of professional certifications
• Friendly atmosphere, group activities, and corporate events
• MacBook Pro or another laptop of your specification
• Small but cozy office in Krakow for your convenience or remote work