Implementation Specialist

Summary

Join TrueAccord, a company transforming debt resolution, as an Implementation Specialist. You will independently manage client onboarding projects, ensuring quality and regulatory compliance. Responsibilities include managing project logistics, tracking progress, drafting reports, maintaining RAID logs, and organizing project documentation. You will collaborate with cross-functional teams and senior leaders. The ideal candidate possesses strong organizational skills, attention to detail, and excellent communication abilities. A bachelor's degree or equivalent experience is required. TrueAccord offers a comprehensive benefits package including unlimited PTO, medical/dental/vision insurance, 401k, flexible spending accounts, disability and life insurance, family leave, and various employee perks.

Requirements

• Demonstrated ability to learn technical concepts quickly; prior exposure to software implementations is a plus but not required
• No Project Management Professional certification necessary; we value aptitude and willingness to grow
• Familiarity with regulatory environments is welcome but not mandatory; we’ll provide meaningful training on compliance processes
• Strong organizational skills and attention to detail, with the ability to follow and improve repeatable implementation steps
• Proven collaborator who communicates effectively with cross-functional teams, stakeholders, and senior leaders
• Analytical thinker who can manage task lists, prioritize work, and highlight risks or opportunities
• Bachelor’s degree or equivalent relevant experience

Responsibilities

• Independently manage Computer System Validation (CSV) client onboarding projects, ensuring each deployment meets quality and regulatory standards
• Support enterprise-level implementations by coordinating logistics, tracking progress, and escalating roadblocks in partnership with the Lead Senior Implementation Manager or Implementation Manager
• Draft and distribute weekly status reports, meeting minutes, and updates to the Book of Work; set agendas and coordinate stakeholder meetings
• Maintain Risks, Assumptions, Issues, and Dependencies (RAID) logs, proactively following up on action items to keep projects on track
• Establish and organize project folders and document repositories, serving as the lead document manager throughout the onboarding lifecycle
• Track daily and weekly tasks, monitor deadlines, and identify risks early to ensure smooth, timely implementations

Benefits

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package
• Company-paid short-term and long-term disability plus basic life insurance
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide
• Paid time off to do volunteer work in your community
• Access to the Wellness Coach app for you and 5 family members