Pactum AI is hiring a
Implementation Specialist

Summary

The job is for an Implementation Specialist at Pactum, a fast-growing start-up specializing in AI-powered commercial negotiations. The role involves working closely with various teams to build and launch projects, ensuring efficient operational support during live stages, and participating in client meetings among other responsibilities.

Requirements

• Strongly Fluent in Spanish, Fluent in English
• Have 1+ years of professional experience, preferably in a tech startup or other fast-paced, customer-centric environment

Responsibilities

• Work closely with Data Science, Engineering, and Operations to build the best possible negotiation product in the world
• Together with Project Manager and Solution Architects, you will form the Project Team, which is responsible for the launch of high-quality client projects
• Join our Implementation team in client meetings and assist in taking the standard product projects from ideation to launch while learning what really matters to the client
• Be specifically responsible for the implementation of the elements that ensure efficient operational support during live stages
• Make decisions on how to most efficiently deliver high-quality support during pilots
• Help prepare for and participate in client meetings
• Ensure smooth handover to Operations for full roll-outs
• Ensure to be constantly updated on best practices and procedures from Operations to be able to implement these for the standard projects
• As a critical member of the project team, you will gradually gain more responsibilities in relation to the management of the projects and client communication and relations
• Participate in analyzing the pilot results and suggest future improvements
• Support the overall objectives of the Enterprise Team by ensuring Pactum’s success with the clients by: Ensuring fast, efficient and high-quality implementations, Delivering maximum value from our negotiations, Ensuring high client satisfaction during implementations and live, Support client growth in existing and new projects

Preferred Qualifications

Willing to work in the evenings to support our US projects

Benefits

• Offers a competitive salary
• Our investor backing underscores our stability and fast-paced growth
• Beyond offering a competitive salary, we offer unlimited PTO and flexible working hours
• At Pactum, we champion a culture that's collaborative, innovative, and inclusive. Every voice is heard, every idea valued, and every team member plays an integral role in our journey