Implementation Specialist

Summary

Join Provision IAM, a leader in SaaS-based Identity and Access Management (IAM) solutions, as a fully remote Implementation Specialist. You will be the key link between our platform and financial institution clients, configuring our solution to meet their needs and ensuring smooth deployments. This role requires technical aptitude, experience with data mapping and scripting, strong problem-solving skills, and excellent communication. We offer a competitive salary, comprehensive benefits including company-paid insurance and a retirement plan, remote work setup, and flexible work opportunities. If you are passionate about delivering outstanding customer experiences and enjoy solving complex problems, this is the ideal opportunity for you.

Requirements

• Technical aptitude with the ability to master new systems and concepts
• Experience with data mapping, light scripting, or system configuration
• Strong problem-solving skills and attention to detail
• Excellent communication skills and experience in customer-facing roles
• Ability to work independently in a fully remote environment
• Passion for learning and becoming a subject matter expert
• Must be legally authorized to work in the United States
• Must be proficient in English, both written and spoken

Responsibilities

• Partner with new customers to understand their specific needs and objectives
• Configure our IAM/IGA platform to align with client requirements
• Map data between disparate systems and implement appropriate access controls
• Perform light querying and scripting to customize implementations
• Become a subject matter expert (SME) on our platform and the middleware it leverages
• Provide professional, responsive support throughout the implementation process
• Document client configurations and contribute to implementation best practices

Preferred Qualifications

• Experience in IAM, IGA, RBAC, or adjacent technical fields
• Background in financial services or experience working with banks/credit unions
• Quality Assurance or software testing experience
• Familiarity with API integration concepts
• Experience with middleware platforms

Benefits

• Competitive Salary: $80,000 – $125,000 annually, based on experience and qualifications
• Comprehensive Benefits: Company-paid insurance coverage
• Retirement Plan: Simple IRA with company match
• Remote Setup: Company-provided equipment for practical remote work
• Work-Life Balance: Flexible work opportunities within a remote-first culture
• Impactful Work: Play a key role in enhancing security and compliance for financial institutions
• Professional Growth: Collaborate with a talented team shaping IAM/IGA best practices and innovations