Service Implementation Specialist

Summary

Join Sinch, a leading communications platform provider, and contribute to the performance and coordination of Operator and Supplier Administration and Regulatory Compliance duties for US and Canadian clients. You will manage client/campaign certifications with wireless carriers, onboard US messaging campaigns, and communicate with internal and external stakeholders. This role requires strong communication and organizational skills, along with experience in telephony or IT services. A bachelor's degree or equivalent experience is preferred. Sinch offers a comprehensive benefits package including health insurance, retirement plans, paid time off, flexible remote work options, parental leave, and more.

Requirements

• Possess strong verbal and written communication skills coupled with detail-orientation and proven ability to work well in a self-directed manner
• Demonstrate excellent organizational skills and the ability to manage multiple tasks with due dates

Responsibilities

• Be responsible for the performance and coordination of all Operator and Supplier Administration and Regulatory Compliance duties relating to the ordering, deployment and on-going usage of messaging services for US and Canadian clients
• Communicate with internal and external stakeholders to detail requirements, changes and service modification
• Manage client/campaign certifications with wireless carriers to assure compliance and functionality with the SINCH messaging platform utilizing proprietary systems and 3rd party tools
• Onboard US Campaigns; this includes Review, Submission and Certification of US Messaging Campaigns on Short Codes, Long Codes and Toll-Free numbers

Preferred Qualifications

• Have a bachelor’s degree and/or equivalent IT work experience and training
• Have 1 – 3 years of experience using PC-based applications in the telephony or IT services industry
• Have exposure to SMS (messaging) business applications and terminology
• Possess basic knowledge or exposure to wireless carrier processing processes
• Have experience using web-based CRM or Service Desk applications; Salesforce.com or Atlassian Service Desk/JIRA experience
• Show willingness and flexibility to support business needs outside normal work hours

Benefits

• Receive comprehensive market competitive medical, dental, and vision plans
• Have access to a variety of supplemental plans including access to telehealth for all participants
• Utilize free virtual counseling resources through a global Employee Assistance Program
• Plan for the future with Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program
• Receive paid parental leave and family planning support
• Work remotely with flexible work offerings
• Take paid time off to support a volunteer program of your choice