Implementation Specialist

Summary

Join Mitratech's global team as an Implementation Specialist and contribute to the successful completion of client implementation projects for our HRC suite. You will lead multiple deployments, conduct operational reviews, and configure software to meet customer needs. Responsibilities include client onboarding and training, troubleshooting, and collaborating with product and design teams. This role requires strong communication and organizational skills, along with experience in a client-facing position. The position offers the flexibility of being 100% remote in Mexico. Mitratech values diversity and is committed to creating a supportive and inclusive work environment.

Requirements

• High school diploma or equivalent
• 2+ years experience in a client-facing role
• Strong verbal communication, networking and relationship building skills required to achieve new business goals
• Ability to work independently in a fast-paced, changing environment to prospect and develop new business
• Strong organizational skills
• Effective verbal and written communication on phone and in writing
• Capable of understanding the information needed from others to effectively resolve their issues & needs
• Capable of learning and effectively using new technology

Responsibilities

• Develop a deep understanding of our software product and its rich feature set
• Lead multiple deployments at a time, ranging from relatively simple to complex
• Conduct operational reviews to learn about each customer’s critical workflows and operational processes
• Responsible for client’s onboarding/training process using implementation project plan/online tools
• Configure software to best support each customer’s operational needs; find and implement creative workarounds where required
• Lead software training for customers (in person or over video conference)
• Be the primary point of contact for customers to support them during their onboarding period including troubleshooting issues and reporting them as necessary
• Collaborate with the Product and Design teams on the design and requirements for product enhancements driven by your customers’ needs
• Provide ongoing feedback to our Product & Engineering teams about opportunities to improve the product
• Explain the project goals and milestones throughout the implementation process
• Manage and complete projects from the beginning to the end of the implementation lifecycle for all accounts
• Test new modules as per client’s requirement. Notify and train clients as needed once the testing is completed in production
• Identifies and executes opportunities for improvement in processes and technology

Preferred Qualifications

Bachelor’s degree

Benefits

This role can be performed 100% remote anywhere in Mexico