Implementations Manager

Summary

Join PayZen's Provider Success team and play a key role in onboarding new providers and launching new products with existing customers. You will manage all phases of provider launches, ensuring robust value delivery. This involves developing project schedules, managing risks, and collaborating with cross-functional teams. You will develop and maintain processes and tools for consistent implementation. A deep understanding of the healthcare revenue cycle and empathy for patient and provider experiences are crucial. You will drive the process and work closely with revenue cycle leaders, providers, product managers, and development teams. You will ensure providers understand PayZen’s value and are set up for long-term success.

Requirements

• Significant relevant technical implementation experience in a healthcare setting, preferably within revenue cycle
• Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
• Strong analytical skills to drive decision-making and insights (experience with SQL a plus)
• Ability to create simple and powerful presentations that capture nuance and detail
• Ability to manage multiple projects, prioritize effectively, and deliver on time
• Willingness and ability for travel - approximately 10%

Responsibilities

• Oversee the successful implementation of PayZen’s suite of products
• Using a consultative approach, develop and execute an implementation strategy consistent with the provider’s expectations
• Work with our product and engineering teams to define and manage delivery of the technical implementation
• Tasks include defining the exchange of required data, defining integration points, building a data dictionary, managing end-to-end testing and user acceptance testing
• Ensure that an effective customer training program is planned and executed
• Perform ongoing assessments of customer deployments and take the necessary steps to increase adoption, usage, and derived value
• Ensure exceptional value delivery and customer satisfaction bringing all of PayZen’s resources to bear

Preferred Qualifications

• Prior experience working with engineering and product teams a plus
• Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both
• Previous supervisory/management experience is a plus
• Bachelor degree preferred

Benefits

• An opportunity to positively affect the lives of thousands of patients
• Contribute to the development of a product that revolutionizes medical payments in ways never seen before
• A chance to join a high-growth company at an early stage
• Become a key member of a collaborative, high performing team, shaping its growth and success
• Competitive pay, benefits and stock options
• $125,000 - $175,000 a year
• Market competitive salary with an anticipated base compensation range of $125,000 - $175,000 + 15% variable comp