Inbound Phone Sales Representative

Summary

Join A Place for Mom as an Inbound Phone Sales Representative and utilize your direct-to-consumer sales expertise to convert high-volume inbound leads into revenue. You will conduct in-depth consultations with families seeking senior care options, educating them on customized solutions and matching them with appropriate providers. Working remotely, you'll manage a high volume of calls using an auto-answer phone system, adhering to a set schedule. Success is measured by meeting daily production benchmarks, including outbound calls and scheduling tours to drive move-ins. This role requires experience in high-volume phone sales and exceeding sales targets. A Place for Mom offers a competitive base salary, uncapped bonuses, and comprehensive benefits.

Requirements

• Two (2) or more years of experience in high-volume inside sales/inbound phone sales
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Responsibilities

• Convert high-volume inbound phone leads into revenue using existing skills and proven success in direct-to-consumer sales
• Use an ACD (auto answer) phone system for high-volume intake of inbound, pre-screened phone leads daily while working remotely
• Work an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls to educate families about customized senior care options and find the best matches for their needs
• Provide guidance and support to deliver a great family experience using empathy, grace, and a consultative approach
• Act as the liaison between families and senior housing communities or care providers
• Reach daily production benchmarks (inbound calls and outbound return calls) using an ACD [auto answer] phone system
• Refer families to communities and schedule tours to ultimately drive move-ins

Preferred Qualifications

Experience within Senior Living or Home Care organizations

Benefits

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off