Inbound Phone Sales Representative

Summary

Join A Place for Mom as an Inbound Phone Sales Representative and become a key member of our Welcome Advisor team. You will utilize your direct-to-consumer sales experience to convert high-volume inbound phone leads into revenue using an ACD phone system while working remotely. As an expert resource, you will conduct in-depth consultations, educating families about senior care options and matching them with suitable providers. Success is measured by reaching daily production benchmarks, including inbound and outbound calls, ultimately driving move-ins. This role requires experience in high-volume phone sales and exceeding sales targets. A Place for Mom offers a competitive base salary, uncapped bonuses, and comprehensive benefits.

Requirements

• Two (2) or more years of experience in high-volume inside sales/inbound phone sales
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Responsibilities

• Convert high-volume inbound phone leads into revenue
• Use an ACD (auto answer) phone system for high-volume intake of inbound, pre-screened phone leads daily
• Work an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls
• Educate families about customized senior care options and work to find the senior living communities and home care providers that best match their needs
• Provide guidance and support to deliver a great family experience
• Act as the liaison between families and senior housing communities or care providers
• Reach daily production benchmarks (inbound calls and outbound return calls) using an ACD [auto answer] phone system
• Refer families out to communities and scheduling tours for them to ultimately drive move-ins

Preferred Qualifications

Experience within Senior Living or Home Care organizations

Benefits

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off