Inbound Phone Sales Representative

Summary

Join A Place for Mom as an Inbound Phone Sales Representative and become a key member of our Welcome Advisor team. You will utilize your direct-to-consumer sales experience to convert high-volume inbound phone leads into revenue using an ACD phone system while working remotely. As an expert resource, you will conduct in-depth consultations, educating families about senior care options and matching them with suitable communities or providers. Success is measured by reaching daily production benchmarks, including inbound and outbound calls, and ultimately driving move-ins. This role requires experience in high-volume inside sales and a proven track record of exceeding sales targets. A Place for Mom offers a competitive base salary, uncapped bonuses, and comprehensive benefits.

Requirements

• Two (2) or more years of experience in high-volume inside sales/inbound phone sales
• History of exceeding sales targets
• Ability to multitask; simultaneously talk on the phone and take notes on the computer
• Strong computer and typing skills necessary, including Word and Excel and ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Responsibilities

• Convert high-volume inbound phone leads into revenue using an ACD (auto answer) phone system
• Work remotely from your home office as an inside sales representative
• Work an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls
• Educate families about customized senior care options and work to find the senior living communities and home care providers that best match their needs
• Provide guidance and support to deliver a great family experience
• Act as the liaison between families and senior housing communities or care providers
• Reach daily production benchmarks (inbound calls and outbound return calls) using an ACD [auto answer] phone system
• Refer families out to communities and scheduling tours for them to ultimately drive move-ins

Preferred Qualifications

Experience within Senior Living or Home Care organizations

Benefits

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off