Inbound Phone Sales Representative

Summary

Join A Place for Mom as an Inbound Phone Sales Representative and utilize your direct-to-consumer sales expertise to convert high-volume inbound leads into revenue. You will work remotely, using an auto-answer phone system to conduct in-depth consultations with families seeking senior care options. As the family's first point of contact, you will provide guidance and support, acting as a liaison between families and senior care providers. Success is measured by meeting daily production benchmarks, including inbound and outbound calls, ultimately driving move-ins. This is a fast-paced, high-volume role requiring strong sales skills and the ability to multitask. The position offers a competitive base salary plus uncapped bonus potential, along with comprehensive benefits.

Requirements

• Have two (2) or more years of experience in high-volume inside sales/inbound phone sales
• Have a history of exceeding sales targets
• Be able to multitask; simultaneously talk on the phone and take notes on the computer
• Possess strong computer and typing skills, including Word and Excel, and the ability to learn and navigate internal CRM system
• Successfully complete new hire training program

Responsibilities

• Convert high-volume inbound phone leads into revenue using existing skills and proven success in direct-to-consumer sales
• Use an ACD (auto answer) phone system for high-volume intake of inbound, pre-screened phone leads daily while working remotely
• Work an assigned shift with strong schedule adherence
• Conduct in-depth initial consultation calls to educate families about customized senior care options and find the best matches for their needs
• Provide guidance and support to deliver a great family experience using empathy, grace, and a consultative approach
• Act as the liaison between families and senior housing communities or care providers
• Reach daily production benchmarks (inbound calls and outbound return calls) using an ACD [auto answer] phone system
• Refer families to communities and schedule tours to drive move-ins

Preferred Qualifications

Have experience within Senior Living or Home Care organizations

Benefits

• 401(k) plus match
• Dental Insurance
• Health Insurance
• Vision Insurance
• Paid Time Off