Inbound Product Manager

Summary

Join ServiceNow's PlatformX team and shape the future of our intelligent platform by driving product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities. This high-leverage role involves identifying product priorities, facilitating cross-functional teams, and managing the product lifecycle. You will integrate user research and market analysis into product requirements, translate complex problems into clear requirements, and develop communications for diverse audiences. You'll also forge partnerships with other product teams and establish metrics for measuring the quality and value of search and gen-AI. This role offers the opportunity to significantly impact ServiceNow's growth towards $30B+ in revenue and to serve as a team guide and coach for lower-level employees. The position requires extensive experience in software product management and AI integration.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 8+ years of software product management experience
• Direct experience building gen-AI, natural language processing, or search capabilities
• Strong prioritization skills and the discipline to focus on high-impact activities
• Experience capturing and defining product requirements and transforming them into a roadmap
• Deep customer empathy and a track record delivering customer-centric solutions
• Expertise in synthesizing qualitative and quantitative data to validate hypotheses, measure success, and inform product direction
• Experience navigating ambiguity, identifying underlying problems, and clearly articulating tradeoffs around potential solutions
• Demonstrated ability to navigate and solve problems at the intersection of machine learning quality and UX design

Responsibilities

• Drive product strategy for search, retrieval augmented generation (RAG), and question-answering capabilities that sets us up for success as we look to grow to $30B+ in revenue
• Identify compelling product priorities and build consensus around them
• Facilitate cross-functional teams that comprise ML research, engineering, user experience research, and design partners to bring high-quality products to life
• Manage the end-to-end product lifecycle and assume ownership of outcomes
• Integrate user research, customer pilots, and market analysis into product requirements to enhance user and customer satisfaction
• Translate complex problems into clear and compelling requirements
• Develop multimodal communications that speak to diverse audiences, both internal and external, and technical and non-technical
• Forge partnerships with other product teams to drive adoption of search and gen-AI capabilities
• Establish and refine metrics and framework for measuring the quality and value of search and gen-AI
• Serve as team guide and coach lower-level employees

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs