Inbound Sales Operations Associate

Summary

Join Patreon as an Inbound Sales Operations Associate and play a critical role in supporting scaled outreach strategies to hundreds of creators daily. Based in San Francisco or remotely (with preference for SF, NYC, or LA), this hybrid role requires in-office presence two days a week and alignment with US time zones. You will support all stages of email outreach campaigns, from strategy and design to execution and reporting, contributing to the Inbound Creator Acquisition team's growth goals. The ideal candidate possesses 3+ years of experience in sales/marketing operations, specifically with email outreach campaigns, and excels in data tracking, reporting, and communication. A passion for creator and internet culture is a plus.

Requirements

• 3+ years of experience in sales/marketing operations roles, with specific experience around sending email outreach campaigns
• Data-tracking and reporting: Compiling campaign performance metrics and streamlining reporting
• Communication: Excellent written and verbal skills, effective at facilitating open and sometimes difficult community/customer conversations with a positive, solutions-oriented outlook
• Organized and detail-oriented: Able to sequence tasks and manage time effectively
• Ability to work a hybrid model, in-office 2 days per week
• Ability to work during USA time zones that overlap with our team's Eastern and Pacific Time zones

Responsibilities

• Work with the Inbound Acquisition lead and xfn teams to capture insights and learning and build upon best practices and processes around who / when / what campaigns the creators receive
• Work with Design, PMM and Creator Acquisition team to create and test different email copies that help identify what messaging work best
• Use a scaled outreach tool to send out emails to different segments of creators
• Work with the Inbound Acquisition Lead to set up reporting of key metrics associated with the campaign
• Summarize and publish key findings from the campaigns to relevant audiences
• Make a Stop / Start / Pause / Modify decision based on the findings
• Work on continuously identify areas of opportunity to streamline and optimize

Preferred Qualifications

Superfan of creator and internet culture: Direct experience with creators or as a creator is a nice-to-have

Benefits

Remote work, flexible hours (hybrid model)