Inbound Sales Representative

Summary

Join HitPay, a leading full-stack payments infrastructure platform in APAC, as an Inbound Sales Representative! Based in Malaysia (remotely or in Kuala Lumpur), you will manage inbound leads from the Singapore market, guiding businesses through HitPay's onboarding process and driving product activation. Collaborate with Singapore and regional teams to provide timely support and gather user insights. This role requires strong communication and consultative skills, experience with B2B SaaS/fintech, and familiarity with the Singapore business landscape. HitPay offers a flexible work environment, opportunities for regional career growth, and the chance to be part of a high-growth fintech backed by leading global investors.

Requirements

• 1–3 years of experience in inbound sales, customer onboarding, or growth roles (B2B SaaS/fintech preferred)
• Strong communication and consultative skills, particularly with SMBs
• Familiarity with the Singapore business landscape and common tools used by merchants (e.g., Shopify, WooCommerce, POS systems)
• Comfortable working with KPIs such as lead response time, activation rate, and conversion rate
• Self-starter mindset with the ability to work independently and cross-functionally in a fast-paced environment

Responsibilities

• Respond to inbound leads via live chat, email, and demo request forms within SLA
• Guide small and medium-sized businesses through HitPay’s features, pricing, and onboarding process
• Proactively support self-serve signups by identifying and removing friction in early usage
• Work closely with the Singapore market team to surface insights on user pain points, product feedback, and conversion blockers
• Collaborate with the Product and Marketing teams to improve sales enablement materials, onboarding journeys, and automated flows
• Track all activities in the CRM (e.g., HubSpot), ensuring accurate and up-to-date pipeline records

Preferred Qualifications

Experience supporting merchants in the payments or commerce space

Benefits

• Be part of a high-growth fintech backed by leading global investors like Y Combinator, Tiger Global, and Global Founders Capital
• Work with a diverse, remote-first team building payments infrastructure across APAC
• Learn and grow across multiple markets and products that impact thousands of businesses
• Enjoy a flexible work environment and opportunities for regional career growth