Inbound Sales Specialist

Summary

Join Trupanion's Sales Team as an Inbound Phone Sales Specialist and make a difference in the lives of pets! This remote position, open to most US states, involves answering inbound leads, educating potential clients about pet insurance policies, and enrolling pets in comprehensive coverage. You'll also handle member cancellations and strive for retention. Success is based on individual performance, with monthly bonuses awarded for exceeding sales goals. The role requires a full-time schedule, including weekends, with specific shift times. A flexible workplace is offered, with the option of a hybrid schedule in the Seattle office. Trupanion provides a supportive environment and comprehensive benefits.

Requirements

• Minimum 2 years of successful sales in a high-volume business-to-customer sales environment
• 1+ year of customer service experience
• Excellent communication skills with a customer-centric approach
• Ability to actively listen, understand customer needs, and provide appropriate solutions
• Strong ability to handle objections and turn them into opportunities
• Goal-oriented mindset with a proven track record of achieving and surpassing sales targets
• Positive attitude, adaptability, and a willingness to learn and grow within the role
• Proficiency in basic computer applications and data entry

Responsibilities

• Answering inbound warm leads from potential customers who have expressed interest in our pet insurance policies
• Utilizing a consultative style to understand the unique needs of each customer and tailoring insurance solutions accordingly
• Presenting the value of our pet insurance policies and emphasizing the benefits they offer, rather than focusing solely on the price
• Effectively setting the agenda during calls to maintain call control and guide the conversation towards successful enrollment
• Providing detailed information about our policies, coverage options, and answering any questions or objections customers may have
• Overcoming objections and concerns with confidence and empathy to instill trust in potential customers
• Utilizing assumptive closing techniques to confidently guide customers through the enrollment process
• Accurately enrolling pets in policies, ensuring all necessary information is collected and documented
• Collaborating with the sales team and management to meet and exceed sales targets and objectives

Preferred Qualifications

• Active Property and Casualty license
• Familiarity with the insurance industry, particularly pet insurance

Benefits

• Full medical, dental, and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays
• Five-week sabbatical after five years of employment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards