Incentive Analyst

Summary

Join Oportun's team as a remote Incentive Compensation Analyst and help the Member Operations organization design, manage, and administer incentive compensation plans. You will be responsible for designing and managing the incentive compensation program, administering incentive calculations, and resolving errors or disputes. The role involves measuring user satisfaction, designing plans targeting key performance indicators, and developing implementation strategies. You will also assist management with goal creation, risk identification, and control implementation. Analyze data, prepare reports, and suggest improvements to KPIs and goal setting. Finally, you will follow up on projects, dependencies, and performance reports.

Requirements

• English speaking (90% written and verbal)
• Experience in small-medium size project management and implementation
• Conceptual and practical thinking
• Broad knowledge of, and the ability to write and apply advanced business analysis concepts, practices, and procedures related to assigned area
• Excellent verbal and written communication skills; good negotiation skills
• Detail analysis oriented, and ability to grasp new concepts and ideas quickly
• Proficiency in Microsoft Office applications including Excel, Outlook and PowerPoint
• High sense of urgency and focus on the assigned functions
• High orientation to satisfaction with internal and external customer

Responsibilities

• Design and manage the Incentive Compensation Program
• Administer and oversee incentive calculations and resolve any errors or disputes
• Participate in measuring the satisfaction of the need for information from internal and external users
• Design of incentive plans that target key performance indicators, and other operational and strategic objectives
• Develop strategies, establish processes and controls for the implementation of changes in the incentive program
• Assist management with the creation of incentive goals/targets/pre-implementation analysis, identify risks and implement controls associated with incentive compensation plan processes
• Analyze incentive compensation data, prepare reports for senior leadership, identify areas of improvement, and effectively suggest insights and recommendations for the right KPI and goal setting
• Experience and total focus to follow up of projects, dependencies, and performance reports derived for these implementations
• Perform special projects, participating in or acting as project manager and additional duties and responsibilities as required