Operations Program Manager

Summary

Join Two Chairs, a leading mental health company recognized for its exceptional workplace culture, as an Operations Program Manager. You will play a crucial role in driving progress on high-priority company initiatives, focusing on client growth and optimizing company-wide processes. This pivotal role involves leading cross-functional projects, streamlining workflows, and building program manager resources. You will collaborate extensively with various teams, including Product, Clinical Care, and Growth. The ideal candidate is a seasoned project manager with excellent communication skills and a knack for clarifying complex decisions. In return, you'll be part of a supportive and mission-driven team.

Requirements

• Profound project management expertise: as evidenced by successfully leading multiple significant, cross-functional changes with profound organizational impact
• Collaborative leadership and communication: You’ve effectively led and collaborated with teams across multiple areas of the business, you’re a pro at keeping a steady drumbeat of crisp communication with your stakeholders, and you’re able to garner buy-in on organizational changes
• Structured critical thinking: You’re organized, goal-oriented, and able to develop creative solutions based on a clear understanding of the problem to solve
• Process orientation : You strongly emphasize scalability, and based on data-driven insights, you can identify and improve ineffective workflows
• Adaptability and empathy: You foster a strong, healthy environment for collaboration. You bring structure and clarity to teams and processes without being overly rigid, and you can easily pivot and adapt plans based on new information
• All applicants must be authorized to work for ANY employer in the U.S

Responsibilities

• Organize and lead cross-functional initiatives to drive progress on one of our highest-priority company goals
• Manage and adjust the roadmap of work, requiring you to balance a deep alignment to existing strategic priorities with an ability to adapt plans based on an evolved understanding of the space
• Collaborate with key stakeholders - including Product, Growth, and Marketing - to understand core problems to solve, drive clarity in decision-making, and keep our efforts on track
• Create scalable and durable processes to track and report on company-wide objectives and key results (OKRs)
• Create a suite of structures to organize, manage, and share from our key operating meetings
• Develop and implement a continuous improvement framework to assess & adapt our operating cadence’s effectiveness
• Support our mid-year and end-of-year planning processes
• Collaborate with your team, including other program managers, to develop and share project management resources and skill-building tactics

Preferred Qualifications

• Lean Six Sigma certification
• PMP certification

Benefits

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• 401(k) Retirement savings options
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave