Inside Sales Representative

Summary

Join Mattermost as an Inside Sales Representative/Business Development Representative in the Americas region! You will identify and qualify potential customers for our commercial/enterprise solutions, working closely with sales and marketing teams. Responsibilities include proactively engaging prospective customers, sourcing new business opportunities, progressing opportunities through the sales cycle, understanding customer needs, and maintaining accurate records. This role requires 3+ years in high-tech B2B software/SaaS, including 2+ years in cybersecurity and selling to mid-market enterprise customers. Strong communication, organizational, and research skills are essential. Mattermost offers a competitive salary and is a remote-first, open source company.

Requirements

• Experience: 3+ years in high-tech B2B software/SaaS industries, including at least 2 years of experience in Cybersecurity and selling to Mid-Market Enterprise customers in the private sector
• Sales Expertise: Minimum of 3 years in Sales Development or Inside Sales roles, with demonstrated success in building pipelines and closing deals
• Education: Bachelor’s degree preferred
• Communication Skills: Strong oral and written communication abilities, with a talent for crafting compelling messaging and presentations
• Organization & Strategy: Proven ability to develop and execute strategic plans, collaborating effectively across various levels of an organization
• Research & Tools: Strong prospecting and research skills, with familiarity using CRM software (e.g., Salesforce) and sales tools
• Self-Motivation: Highly goal-oriented, self-motivated, and driven to exceed expectations
• Startup Experience: Experience in startup environments, with a strong desire to thrive and overachieve in a dynamic setting

Responsibilities

• Proactively engage prospective U.S. Mid-Market Enterprise customers and/or partners through outbound efforts (phone, email, LinkedIn/social media) to articulate the Mattermost value proposition and generate qualified early-stage opportunities for Account Executives (AEs)
• Source net-new business opportunities through a combination of outbound and inbound efforts, building a strong sales pipeline to qualify leads and convert them into opportunities
• Progress qualified opportunities through the full sales cycle, from initial engagement to close
• Understand customer needs and preferences, promoting relevant products and services to enhance their experience through product demonstrations, documentation, or briefings
• Follow up on marketing-generated leads from Mid-Market Enterprise prospects, system integrators/resellers, and partners via trade shows, events, website inquiries, and digital campaigns to qualify and schedule meetings for AEs or handle opportunities directly
• Target key decision-makers within accounts to gain traction, accelerate deal cycles, and secure buy-in from multiple stakeholders
• Maintain accurate and detailed records of all lead generation activities and customer interactions within the CRM system
• Create, manage, and close sales opportunities in the AMER Mid-Market Enterprise segment
• Operate as a high-energy self-starter with a can-do attitude, thriving in a fast-paced, hyper-growth startup environment

Benefits

• $65,000 - $85,000 a year
• Remote-first