Inside Sales Representative

Summary

Join Point as an Inside Sales Representative and contribute to our mission of making homeownership more accessible. You will manage a pipeline of homeowners, conducting consultative sales calls, ensuring compliance, and continuously developing your sales and customer service skills. This role involves a high volume of phone calls and requires strong communication and problem-solving abilities. The position offers a competitive compensation package, including uncapped commission, and a comprehensive benefits package. While primarily remote, this role requires attendance at two in-person events annually. Ideal candidates possess significant phone sales experience in financial services and a proven track record of closing deals.

Requirements

• Minimum 1 year of phone sales experience in financial services or related fields
• Minimum 1 year of “closing” experience on the product being sold
• Experience managing a pipeline of customers
• You must be registered, or have the ability to register shortly after hire, as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS). You may be asked to become licensed in multiple states
• Moderate to strong computer skills
• G-Suite (Gmail, Google Calendar, etc.)
• This role requires attendance at two onsite events per year, which will involve travel. Participation in these events is mandatory
• This position requires NMLS registration under the terms of the SAFE Act and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment

Responsibilities

• Complete pre-scheduled consultative sales calls with homeowners to understand their financial needs, assess their suitability for a Home Equity Investment, and educate them on its key details
• Proactively reach out to leads to complete consultative sales calls
• Proactively reach out to homeowners to ensure acceptance of their initial estimate and final offer
• Reach out to homeowners to provide pricing/product-related updates
• Respond to homeowners’ pricing/product-related questions or concerns in a timely manner
• Direct homeowners to the assigned production team member (Processor or Closer) for the appropriate assistance
• Prepare applications for initial underwriting review by verifying initial application documents and ensuring initial follow-up requests are resolved
• Ensure homeowners have scheduled and completed their financial counseling sessions and appraisals
• Maintain detailed notes of homeowner interactions
• Stay up to date with company policies, industry regulations, and legal requirements
• Attend department meetings, sales meetings, 1:1's, and company all-hands
• Complete assigned trainings
• Perform ad hoc sales tasks as they arise

Preferred Qualifications

• Bachelor’s degree in Finance, Business, or related field
• CRM experience (i.e., Salesforce)
• Familiarity with the US real estate and/or mortgage processing
• Self-motivated and proactive
• Detail-oriented with strong accuracy
• Excellent communicator
• Problem solver with a solution-focused mindset
• Adaptable to change
• Team-oriented and collaborative

Benefits

• Generous health benefits
• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA)
• Unlimited paid time off
• Recharge with unlimited paid time off and 10 company holidays
• Flexible remote & onsite work
• Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ
• Fully paid parental leave
• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay
• Financial wellness
• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership in the company through equity options
• Extra work/life benefits
• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement