Instructional Designer

Summary

Join Alma, a company simplifying access to affordable mental health care, as an Instructional Designer on the Customer Experience team. You will create engaging educational materials (videos, infographics, lessons) for various audiences, focusing on healthcare and Alma's platform. Leveraging data-driven insights, you'll optimize learning methods across support channels and establish training best practices. Collaborate with product and training teams to enhance the support center, build provider/client engagement, and develop a video strategy. You will also identify key metrics and drive their growth. This role requires 4-6 years of instructional design experience and expertise in balancing technical learning objectives with engagement strategies. Alma offers a remote-first work environment and a comprehensive benefits package.

Requirements

• Have 4-6 years of Instructional Design experience, preferably educating both employees and general audiences
• Have expertise balancing highly technical learning objectives with strategies for learner engagement
• Have a clear pedagogical approach and find creative and diverse ways to achieve these outcomes for audiences with diverse learning styles
• Be comfortable measuring concrete learning outcomes and iterating to improve skills development for your audience
• Be able to break down complex issues into structured frameworks to rally stakeholders and your team to take action
• Be comfortable with tech, often an early adopter, and have extensive experience with CRM tools
• Be a self-starter with a strong understanding of project management processes and practices
• Have cultural humility, can build relationships across differences, and have excellent communication skills

Responsibilities

• In collaboration with the Alma Product team, optimize the educational impact of Alma’s Support Center, so that it becomes a value-adding product in its own right for providers and clients new to insurance
• Build provider and client engagement with Alma’s insurance education, and make recommendations for new tooling to encourage self-service
• Develop and execute on a video strategy for the Alma Support Center, so that we can offer both product demos and broader educational materials to help providers and clients understand how insurance works
• Collaborate with the CX Training team to optimize learning experiences for internal staff, so that Alma team members can build confidence supporting and educating providers and clients on insurance topics
• Identify key metrics for provider and client insurance learning, and hold our team accountable to growth of these metrics over time
• Develop videos, infographics, and async and live lessons to engage audiences with multiple learning styles and drive positive learning outcomes
• Use data-driven insights to understand which educational methods and assets are most effective across each of our support channels (including email, our help center, and our internal knowledge base)
• Develop and maintain a set of training best practices to guide our teams in educating providers and clients

Preferred Qualifications

Experience with Zendesk and / or with an LMS such as Docebo

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 11 paid holidays, 1 Alma Mental Health Day, and 1 Alma Volunteering Day
• Flexible PTO