Insurance Analytics Manager

Summary

Join Zensurance's growing Insurance Analytics team as an Insurance Analytics Manager! You will be responsible for a subset of insurance offerings on the Zensurance website, working closely with various internal teams, including top-level management, to implement features and new products. Leveraging data through tools like Salesforce and Looker, you will identify customer needs and optimize insurance programs. Your ultimate objective is to support Zensurance in achieving its GWP targets and increasing online quote qualifications. This role requires strong analytical skills, experience in insurance, and proficiency in various software applications. The ideal candidate will demonstrate a proactive approach, ownership mindset, and effective communication skills.

Requirements

• University degree or college diploma in an analytical field of study e.g. Business, Actuarial, Statistics, or equivalent experience
• 1+ years of commercial or specialty Insurance lines experience including Technical Underwriting Experience
• Experience in showcasing strong analytical skills and attention to detail
• Extensive working knowledge in Microsoft Excel
• Proficiency in the suite of Microsoft Services or Google Docs suite (including word, powerpoint, etc.)
• Experience in showcasing learning, coaching and embracing an active and collaborative team dynamic
• Experience in showcasing an ownership mindset and self-drive to create business value
• Ability to change priorities and work in an agile, project-based environment
• Effective communication skills to be able to work with external and internal stakeholders

Responsibilities

• Entirely own the performance, reporting and continuous improvement of your assigned insurance products
• Demonstrate proactive efforts to ensure your products are always performing as best as they can, balancing profitability and growth, and taking a risk-aware approach to making decisions
• Regular Reporting and Analytics utilizing Looker, Salesforce, and Excel to build insurance team-related reports on a monthly, quarterly & as-needed basis that consist of Product & Growth Analysis, Renewal Retention, Profitability and Claims, Exceptions Analysis, Industry Trends and Pricing Analysis
• Work closely with the Portfolio Underwriting team to improve our insurance product offerings
• Work closely with the internal operational underwriting, broking, engineering and product management teams to communicate any changes or improvements to be made
• Other duties as assigned

Preferred Qualifications

• E&O insurance knowledge
• CIP / CRM Designations
• Working knowledge of the Canadian / Lloyds Insurance Marketplace
• Working knowledge of analytics-based software (e.g., Looker, Amplitude, Salesforce reporting, Zendesk reporting
• Working knowledge of product management software (e.g., Confluence and Jira)