Remote Insurance Verification Representative

Summary

Join our team as an entry-level Insurance Verification Agent to work closely with our Insurance Billing team, contacting insurance companies via phone to obtain essential benefits information for our Users.

Requirements

• Strong English communication skills, both verbal and written
• Excellent attention to detail and ability to collect accurate information
• Availability to work daytime hours in either PST or EST, Monday to Friday
• Proficient in phone-based communication
• Basic computer skills and data entry proficiency
• Prior insurance or DME experience is a plus, but not mandatory
• Commitment to patient confidentiality and adherence to HIPAA guidelines

Responsibilities

• Work closely with our Insurance Billing team and our customer support team
• Contact insurance companies exclusively through phone calls to verify patient insurance coverage and benefits
• Collect and accurately record information related to insurance coverage, co-pays, and deductibles
• Update patient accounts with verified insurance information to ensure proper billing and processing of their order
• Communicate with insurance agents
• Validate if the patient's needed service, can be serviced or not
• Tag tickets
• Tag orders in the system

Benefits

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• HMO on-day-one
• Paid Bereavement & Family Leave
• Maternity Leave
• Paternity Leave
• Paid Holidays
• Paid Vacation Leave
• Paid Sick Leave
• Solo/Single Parent Leave
• Special Leave Benefits for Women
• Mental Health Support