FreedomCare is hiring a
Intake Specialist

Summary

Join our team and make a positive impact on the lives of others! We are looking for an Intake Specialist for our team. As an Intake Specialist you will work closely with patients and caregivers to educate them on the application and enrollment process. You will be providing seamless Customer Service experience, while ensuring that our clients are receiving the care they need.

Requirements

• Experience in high-volume inbound and outbound call environment
• Motivated to help patients/caregivers with the drive to exceed open case targets and metrics
• Must have poise and patience when dealing with clients
• Excellent written and verbal skills; ability to comfortably resolve issues over the telephone
• Computer proficiency required; strong typing skills and ability to leverage technology to identify, research and solve customer issues
• Keen attention detail, metrics driven, excellent time management skills
• High empathy and collaborative team player

Responsibilities

• Ensure a seamless, complete, and effective enrollment process for all prospective clients into the SFC program
• Be the initial point-of-contact for calls from prospective clients, caregivers or pending enrollees
• Manage a high open caseload until the enrollment process is complete
• Consistently meet monthly completed Start of Care (SOC)
• Provide exceptional customer service and positive experience for potential patients/caregiver
• Regular communication with a variety of Case Management agencies regarding patient authorizations
• Navigate multiple systems and portals to determine eligibility and obtain authorization
• Regularly achieve monthly new enrollee goals
• Maintain data input, scheduling, document uploading and initiate patient enrollment confirmation or rejection communications

Benefits

• Competitive compensation
• Medical benefits
• Retirement plans
• Wellness programs