Stafi is hiring a
Intake Specialist

Summary

Join our team as an Intake Specialist to manage the initial intake process for leads or clients seeking legal services, providing exceptional customer service and ensuring individuals receive the assistance they need.

Requirements

• Bachelors degree
• 3+ years of experience in customer service, appointment setting or interpretation roles at contact centers
• Experience managing information flow in a timely and accurate manner
• Ability to manage calendars and set up meetings
• Outstanding organizational and time management skills
• Excellent verbal and written communication skills in English, and Spanish or Portuguese

Responsibilities

• Act as the first contact with leads by phone or email, being friendly and helpful
• Collect important details from people who need assistance
• Listen carefully and empathetically to understand what people need and figure out how the firm can help
• Fill out legal forms if necessary
• Guide people to the right places within the firm or elsewhere for help
• Keep Records of customer interactions
• Follow up with people to make sure they get help or see if they need more support
• Assist with everyday tasks like booking appointments, managing schedules, and handling paperwork

Preferred Qualifications

• Previous experience in sales or customer service roles is preferred
• Legal background is advantageous

Benefits

• Biweekly payments, free of deductions from our end
• Long-term work relationship perspective
• Fully remote job, 40 hours per week, with 2 days off
• Paid vacation time and recognition of US holidays
• Mental health support and work-life balance culture
• Collaborative and inclusive work environment
• Free training and continuous improvement programs