NOCD is hiring a
Intake Specialist

Summary

The job is for a Member Advocate (Intake Specialist) at NOCD, a fast-growing telehealth provider for OCD treatment. The role involves inside sales, appointment coordination, and patient advocacy. Preferred qualifications include empathy-driven relationship building skills, 1-3 years of inside sales or related experience, being detail-focused and technologically savvy, and the ability to adapt in a fast-paced environment. Minimum requirements are being perceived as caring, courteous, professional, competent, and having effective communication and interpersonal relation skills. A High School Diploma or GED is required, with a Bachelor's degree strongly preferred. The company offers a competitive compensation package, medical, dental, and vision coverage, and operates in a casual, challenging, and engaging startup environment.

Requirements

• Be perceived by the patient as caring, courteous, professional, competent, and able to communicate effectively and with empathy
• Enhance the reputation of NOCD by creating a positive customer experience
• Demonstrate consistent, excellent customer service with both internal and external customers
• Demonstrate effective communication and interpersonal relation skills
• High School Diploma or GED required; Bachelor's degree strongly preferred

Responsibilities

• Inside sales of tele-therapy services
• Appointment coordination
• Registering and scheduling of therapy appointments
• Post-sales support

Preferred Qualifications

• Empathy-driven relationship building skills
• 1-3 years of inside sales or related experience
• Being detail-focused and technologically savvy
• Ability to adapt in a fast-paced environment
• Ability to thrive under moderate pressure in a sales environment

Benefits

Competitive compensation and comprehensive benefits package including medical, dental, and vision coverage