Remote Integration Engineer

Summary

Join Airbnb's API Integrations team as an Integration Engineer to connect thousands of Hosts and guests with homes, products, and services that enhance their Airbnb experience. As the primary technical contact for software partners worldwide, you will test, document, share updates, and offer quick and reliable technical consultancy to ensure a smooth connection with the Airbnb API.

Requirements

• 3+ years of experience in a similar customer-facing technical support role
• Experience working with REST APIs and related tools like PAW, Postman, Kibana, Grafana, Datadog, YAML, etc
• Understanding of coding concepts and is familiar with programming languages, such as Java and JavaScript, and tools used across the industry such as GitHub repos and IDEs
• Understanding and writing complex SQL queries
• Strong technical troubleshooting and problem-solving skills
• Excellent communication skills, both written and verbal

Responsibilities

• Triage, prioritize, troubleshoot and/or escalate major issues reported by our software partners
• Use a wide variety of tools and logs to make informed decisions to quickly and effectively address software partners’ needs
• Provides emergency support to software partners during regular on-call rotations
• Liaise between software partners and Airbnb's software engineers, product teams, and other departments
• Carefully test, document, and help share updates about new API features and changes on the platform with our software partners
• Advocate for our software partners by influencing the product team and roadmap decisions based on their feedback and learnings
• Foster strong connections with our software partners to support their success on Airbnb
• Create and update user-facing documentation to improve clarity and relevance of content

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits