Integration Reliability Engineer

Summary

Join Stripe's Payments organization as a Technical Operations member and become a domain expert in payment technologies. You will handle technical inquiries from internal and external teams, manage complex technical changes, automate processes, design alerting systems, and conduct data analysis. This role requires coding skills (primarily Ruby and Java), SQL proficiency, experience with developer tools, strong problem-solving and communication abilities, and a results-oriented approach. The ideal candidate will possess a blend of coding and project management experience. Stripe's mission is to increase the GDP of the internet, offering an opportunity to contribute to a global impact.

Requirements

• Knowledge of and experience with payment technologies and ecosystems
• Ability to write high quality code. We work mostly in Ruby and Java
• Comfort using SQL to navigate Stripe's data and diagnose the scope and urgency of issues
• Comfort with developer tools (e.g. git), and an ability to make well-scoped code changes in Stripe's codebase
• Great technical problem-solving skills, with an ability to develop a working understanding of a technical system using a variety of methods. These include (but aren't limited to): reading/writing code, reading documentation or partner specifications, running debugging programs, reading logs, asking well-formed questions to domain experts, or digging into the raw data through various interfaces
• Great communication skills, with an ability to frame messages appropriately for technical and non-technical audiences
• The will to deliver results, with an ability to establish priorities and reliably execute on solutions (often with hard external deadlines)
• An instinct to produce work that increases the impact of others, and helps us scale and grow (e.g. documentation, tools)

Responsibilities

• Become a domain expert in Radar and other areas of the Payment Performance & Fraud stack
• Handle inquiries from internal Stripes and external partners' technical teams with detailed investigation and sometimes code changes
• Organize and direct complex technical changes as part of product releases and merchant migrations
• Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe
• Design alerting systems using existing tools to respond to incidents quickly, or prevent them altogether
• Conduct data analysis to understand the impact of merchant configurations for Radar, and surface future product opportunities

Preferred Qualifications

Experience in both coding and managing projects