Integrations Product Manager

Summary

Join Pleo's growing Integration Management team and make a significant impact on the company's expansion. You will be responsible for building and managing integrations with various SaaS providers across Europe. This role involves collaborating with internal and external partners, ensuring seamless integration processes, and improving the overall user experience. You will manage partner relationships, collect feedback, and continuously improve processes. The ideal candidate possesses experience in managing integrations, strong project management skills, and the ability to work cross-functionally. Pleo offers a variety of benefits, including a Pleo card, lunch, private health insurance, flexible and remote work options, additional holiday purchase options, access to LinkedIn Learning, paid parental leave, and more.

Requirements

• Experience in driving the process of defining, building, and launching integrations with partners and internal teams, from start to value
• Knows what it takes to effectively manage relationships with partners, whilst supporting them in the process
• Holds experience in managing the technical and delivery aspects of 3rd party integrations, whilst aligning closely with support and product development teams where needed
• Possesses the ability to work cross-functionally across commercial and product development functions, being able to find support when blocked, and gain important insights to maximise value
• Has the ability to evaluate, negotiate, and agree on partner agreements that are commercially viable for Pleo
• Possesses great attention to detail, and the ability to read documentation in order to guide partners in how best to integrate Pleo with other products from user experience and data mapping perspectives
• The willingness to learn and become fluent in the Pleo product and APIs
• Possesses strong project management and time management skills
• Holds the ability to work as an individual contributor with minimal supervision
• Knows how to anticipate customer needs in the context of the Pleo product and champion the customer

Responsibilities

• Find and engage with partners to build integrations with Pleo, and manage incoming requests from partners wanting to build and publish a Pleo integration
• Support partners to understand the Pleo product and how to build an integration, answering questions about Pleo, the APIs, and publishing processes
• Partner with Sales, Customer Success, Support, Product, Engineering, and partners to advocate for integration development in line with customer needs
• Manage partners and help them through the process of designing, building, and publishing an integration/ application. Help to design and safeguard the user experience of integrations being built and published, and as always, act as a main point of contact about the Pleo product and Pleo APIs
• Support internal teams in designing building, and publishing integrations between Pleo and other products
• Request, feedback on, and validate partner proposals, including commercial, product, UX, and technical aspects
• Be the primary interface and single point of contact between a partner and Pleo, and coordinate contact with different teams and people throughout Pleo
• Work with product teams and drive product improvements by collecting product and API feedback from partners and customers
• Continuously improve playbooks, processes, technical and process documentation, and experience, to improve the overall experience for external developers, and ultimately lower the Pleo partner time and effort needed for an integration
• Manage the coordination and success of go-live for integrations, and ensure value from integrations through internal (Sales, CX, CS) enablement. Continuously improve playbooks and processes to streamline the launch of, and maximize, the impact from new integrations
• Become a subject matter expert in how Pleo best integrates with other types of software, and, on all existing and new integrations

Preferred Qualifications

• Hold experience working with integrations in the accounting/ ERP and IDP/ HRIS space
• Knows what it takes to work with partners to build integrations and apps for SaaS customers
• Possess experience working in SaaS and financial or accounting services
• Experience in outlining user flows and creating wireframe designs

Benefits

• Your own Pleo card (no more out-of-pocket spending!)
• Lunch is on us - with catering in our Lisbon, Copenhagen and London offices or a monthly lunch allowance paid directly together with your salary in other markets
• Private health insurance to ensure you’re fit in body and mind to do your best work
• For our Partnerships team we offer flexible and remote working
• Option to purchase 5 additional days of holiday through a salary sacrifice
• Access to LinkedIn Learning - acquire new skills, stay abreast of industry trends and fuel your personal and professional development continuously
• Paid parental leave - we want to make sure that we're supportive of families and help you feel that you don't have to compromise your family due to work