Internal Communications Manager

Summary

Join Mozilla as their Internal Communications Manager and play a crucial role in shaping internal communications strategies. You will drive employee engagement and alignment with company goals by developing and executing communication plans. Collaborate with executives and cross-functional teams to craft key messages and manage high-visibility internal communications. Lead communication efforts during organizational change, ensuring transparency. Maintain and improve internal communication channels and platforms. This role requires strong leadership, project management, and collaboration skills, along with experience in strategic communication execution.

Requirements

• 5+ years of progressive communications experience, preferably in a global or remote-first environment
• Proven ability to lead strategic communication execution and provide guidance across departments
• Comfortable advising senior leaders on complex communications issues
• Ability to manage multiple projects simultaneously and meet deadlines while working in a fast-paced, dynamic environment
• Excellent interpersonal skills with a strong ability to collaborate across different teams, influence without authority, and drive cross-functional initiatives
• Demonstrated success in navigating ambiguity and leading through change while keeping employees informed, engaged, and aligned
• Strong written and verbal communication skills with the ability to convey complex ideas clearly and effectively to diverse audiences
• A creative thinker who can craft compelling narratives that resonate with employees at all levels
• You engender confidence and trust while also fostering respect and credibility
• Able to maintain strictest discretion on sensitive topics as they arise

Responsibilities

• Drive awareness and alignment around our corporate and product strategies along with company-wide initiatives helping Mozillians cut through the noise and focus on what’s most important
• Align internal messaging with the company’s mission, operating values, and strategic priorities
• Work directly with senior leadership to craft key messages, including executive talking points, internal presentations, and company-wide emails
• Embed with functional teams to ensure continuity of communicating those key messages
• Own the production and execution of high-visibility internal communications such as the monthly internal employee newsletter, Life@Mozilla blog, some of the all-company meetings and other employee engagement initiatives
• Lead internal communication efforts during periods of organizational change, ensuring transparency and engagement
• Collaborate on projects to drive employee engagement with programs, campaigns and initiatives
• Partner with the Director of Internal Communications to maintain an internal communications plan, including a content calendar and recommended channels, and deliver compelling and cohesive narratives to support Mozilla’s initiatives
• Maintain our baseline internal communication channels and platforms, including intranet (Confluence) and newsletters, to ensure employees stay informed
• Document processes, plans and templates to ensure an accurate history is maintained and new plans can be initiated quickly
• Keep up with tech and global news including what/how peer group companies are communicating to their employees
• Implement methodologies and innovative thinking, considering new uses for old channels, and the creation of new forms of communications, to ensure the right messages hit at the right time

Preferred Qualifications

Experience managing communications during significant organizational change is a plus

Benefits

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country)