International Sales Operations Analyst

Summary

Join Ideals, a top-rated B2B SaaS company, as a (Senior) Sales Operations Analyst/Specialist (Inbound) based remotely in India. You will be a key link between sales teams and other functions, streamlining processes, improving communication, and maintaining high documentation standards. This role involves supporting and overseeing sales processes, evaluating workflows, designing new processes, advising the sales team, facilitating cross-department communication, and maintaining clear documentation. You will report to the VP of Inside Sales and contribute to achieving ambitious revenue growth goals. The position requires advanced English proficiency, experience in process management, a strong understanding of sales processes, project management skills, CRM proficiency, and strong communication and analytical skills. Ideals offers a remote-first model, various benefits for well-being and growth, and extra perks.

Requirements

• Advanced English proficiency (C1 level) for clear, effective communication, both spoken and written
• 1+ years of experience in process management or optimization focused on business results
• Strong understanding of sales processes, key stages, and goals
• Project management skills, including experience with Scrum methodology and related tools to run internal projects and pilots
• Proficiency in CRM software (HubSpot preferred) for managing and analyzing sales data
• Strong communication skills with the ability to mediate and resolve differences constructively
• Analytical and solution-oriented approach, with a focus on high-quality standards
• Self-organization, flexibility, and proactivity to drive results independently

Responsibilities

• Support and oversee current sales processes, playbooks, and complex processes with multiple dependencies across Sales teams
• Evaluate and update workflows, translating insights into actionable improvements
• Design and launch new sales processes independently, introducing best practices for operational efficiency
• Advise and consult the Sales team on processes, offering expertise and solutions tailored to their needs
• Facilitate cross-department communication to address sales-related needs and foster collaboration
• Maintain clear documentation for current and new processes, creating accessible resources

Benefits

• Remote-first model with teams distributed globally
• Home office set up budget
• High-end laptop, monitor and any additional IT equipment needed
• Reimbursement of co-working space expenses
• Medical insurance with flexible coverage
• Compensation for sports, yoga, mental, and other health and wellness-related activities
• Reimbursement of participation in sports competitions
• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• Ideals’ support of your passion as a speaker or writer
• Internal growth and internal mobility opportunities
• Team-building offline events
• Budget for local gatherings in global locations
• Generous internal referral program