Senior Sales Operations Analyst

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Kyruus Health

πŸ’΅ $104k-$127k
πŸ“Remote - United States

Summary

Join Kyruus Health as a Senior Sales Operations Analyst to critically analyze data, drive Salesforce execution, and assist in training new users. This hybrid role combines 50% Salesforce Administration and 50% Sales Operations Analysis.

Requirements

  • 5-7+ years of experience in Sales Operations and Salesforce Administration
  • Provide a strong understanding of Salesforce best practices and the platform, with proficiency in permission sets, formula fields, flows, custom objects, and other content of intermediate complexity
  • Bring strong data management abilities and experience managing data quality
  • Bring strong proficiency in data analysis and excel (e.g. VLOOKUPs, pivot tables, SUMIFs, charts)
  • Experience in managing integrations between Salesforce and 3rd party applications
  • Demonstrate the ability to meet deadlines, manage projects, handle and prioritize simultaneous requests
  • Comfortable operating in a fast paced environment and β€œwearing many hats”
  • Demonstrate strong attention to detail with an ability to understand and articulate complex requirements
  • Demonstrate strong verbal and written communication skills across all levels of the organization

Responsibilities

  • Critically analyze data gathered from different sources
  • Decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
  • Drive the execution of the day-to-day configuration, support, maintenance and improvement of our Salesforce platform
  • Assist in training new users and grow the Salesforce skill set across the organization
  • Demonstrate the ability to β€œact like an owner” - initiating, scoping, and managing projects end to end with little oversight
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, list imports, data cleansing, and other routine tasks
  • Manage the Salesforce integration, licensing, sourcing, administration and training for all existing and new 3rd party tools
  • Complete regular internal system audits and prepare for upgrades
  • Initiate and propose recommendations for Salesforce process improvements that increase user efficiency
  • Manage the Salesforce ticketing system to handle and prioritize requests
  • Coordinate the evaluation, scope and completion of new development requests as needed
  • Manage correspondence and act as the liaison between our users, vendors, and contractors
  • Analyze sales data to identify trends and track key sales metrics (e.g. sales cycle length, win rate, quota attainment)
  • Support sales rep territory management and account assignment in Salesforce
  • Own Salesforce data quality and governance and will be responsible for developing processes to improve and maintain data quality
  • Proactively identify processes for checks and balances for data ingestion, independently surface data issues, identify root causes, recommend and implement solutions
  • Manage de-duplication of account, contact, and opportunity data
  • Lead efforts in sales training and enablement

Benefits

  • Medical, dental, and vision benefits
  • Unlimited paid time off (PTO)
  • Generous paid parental leave
  • Home office stipend
  • 401(k) program with company match
  • Wellness and lifestyle program
This job is filled or no longer available