Senior Sales Operations Analyst

Summary

Join Kyruus Health as a Senior Sales Operations Analyst to critically analyze data, drive Salesforce execution, and assist in training new users. This hybrid role combines 50% Salesforce Administration and 50% Sales Operations Analysis.

Requirements

• 5-7+ years of experience in Sales Operations and Salesforce Administration
• Provide a strong understanding of Salesforce best practices and the platform, with proficiency in permission sets, formula fields, flows, custom objects, and other content of intermediate complexity
• Bring strong data management abilities and experience managing data quality
• Bring strong proficiency in data analysis and excel (e.g. VLOOKUPs, pivot tables, SUMIFs, charts)
• Experience in managing integrations between Salesforce and 3rd party applications
• Demonstrate the ability to meet deadlines, manage projects, handle and prioritize simultaneous requests
• Comfortable operating in a fast paced environment and “wearing many hats”
• Demonstrate strong attention to detail with an ability to understand and articulate complex requirements
• Demonstrate strong verbal and written communication skills across all levels of the organization

Responsibilities

• Critically analyze data gathered from different sources
• Decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Drive the execution of the day-to-day configuration, support, maintenance and improvement of our Salesforce platform
• Assist in training new users and grow the Salesforce skill set across the organization
• Demonstrate the ability to “act like an owner” - initiating, scoping, and managing projects end to end with little oversight
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, list imports, data cleansing, and other routine tasks
• Manage the Salesforce integration, licensing, sourcing, administration and training for all existing and new 3rd party tools
• Complete regular internal system audits and prepare for upgrades
• Initiate and propose recommendations for Salesforce process improvements that increase user efficiency
• Manage the Salesforce ticketing system to handle and prioritize requests
• Coordinate the evaluation, scope and completion of new development requests as needed
• Manage correspondence and act as the liaison between our users, vendors, and contractors
• Analyze sales data to identify trends and track key sales metrics (e.g. sales cycle length, win rate, quota attainment)
• Support sales rep territory management and account assignment in Salesforce
• Own Salesforce data quality and governance and will be responsible for developing processes to improve and maintain data quality
• Proactively identify processes for checks and balances for data ingestion, independently surface data issues, identify root causes, recommend and implement solutions
• Manage de-duplication of account, contact, and opportunity data
• Lead efforts in sales training and enablement

Benefits

• Medical, dental, and vision benefits
• Unlimited paid time off (PTO)
• Generous paid parental leave
• Home office stipend
• 401(k) program with company match
• Wellness and lifestyle program